Business Travel Consultant

careerxtra; Berlin; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading corporate travel management company is seeking a customer service expert in Berlin. The successful candidate will provide high-quality travel support and manage bookings using a GDS. Fluency in German is essential, alongside strong English skills. The role offers competitive salary and benefits in a hybrid working model, providing growth opportunities within a friendly international team.

Leistungen

Competitive salary

Generous medical, dental & vision plans

Paid leave for parental and bereavement

Subsidized commuter benefits

Mental health support programs

Growth opportunities

Qualifikationen

• Fluent in German and strong English for internal communication.
• At least 1 year of hands-on experience with a GDS.
• Experience in customer service within travel or hospitality sectors.

Aufgaben

• Deliver high-quality travel support via chat, phone, and email.
• Manage and book travel arrangements accurately using a GDS.
• Advise clients on self-service features on the booking platform.

Kenntnisse

Fluent German (C2-level)

Strong English (B2-level)

GDS Experience

Excellent communication skills

Tech Savvy

Tools

Gmail

Zendesk

Slack

Salesforce

Jobbeschreibung

Location: Berlin Germany

Model: Hybrid (1 day per week in office)

Employment Type: Full-time

If you have GDS expertise and a passion for delivering top-tier client service this role offers you the chance to work with an international team and help shape the future of corporate travel management .

Your Responsibilities

As a key customer-facing expert you will be the core of our service offering to business clients :

• High-Quality Client Support: Deliver first-class travel support via chat phone and email.
• Booking Management: Accurately manage and book flights hotels rail and car rentals using a GDS.
• Expert Guidance: Advise clients on self-service features available on our booking platform and mobile app.
• Compliance: Ensure all bookings and advice adhere to company and client-specific travel policies (Travel Policy Compliance).
• Process Improvement: Share valuable feedback and insights to enhance our processes and boost client satisfaction.
• Market Awareness: Stay current with industry trends new products and supplier offerings.

Your Profile: What You Bring

To succeed in this role the following qualifications are essential:

• Language Skills: Fluent German (C2-level) is mandatory along with strong English (minimum B2-level) for internal communication.
• GDS Experience: At least 1 year of hands‑on experience using a Global Distribution System (ideally Sabre but Amadeus or Galileo experience is also relevant).
• Service Background: Experience in customer service ideally within the travel hospitality or business travel sector.
• Communication: Excellent communication skills and the ability to thrive in a collaborative team setting.
• Tech Savvy: Familiarity with modern communication tools (e.g. Gmail Zendesk Slack; Salesforce knowledge is a plus).
• Onboarding: Availability for a structured 10-week onboarding phase (no time off except weekends).

What You Can Expect

• Competitive salary performance-based benefits
• Generous medical dental & vision plans
• Paid parental and bereavement leave
• Subsidized commuter benefits & connectivity stipends
• Mental health support programs
• Growth opportunities in a global travel-tech leader
• Friendly international and innovative team environment

Key Skills

Business Sales,Drafting,ESL Teaching,Leadership,Client Services,Accident Investigation

Are you ready to elevate your career in Corporate Travel Management

Apply now! Join a company actively shaping the future of business travel.

Experience: years

Vacancy: 1