Business Process Consultant (m/w/d/x) ServiceNow

Telekom; Magdeburg; Hybrid; EUR 42,000 - 64,000; Part time

Benefits offered by this job

Attractive remuneration

Flexible working hours

Mobile work

Individual development

Modern work environment

Team spirit

Health promotion

Corporate events

Job summary

T-Systems International GmbH in Magdeburg is seeking a Business Process Consultant (m/w/d/x) to shape our internal processes using ServiceNow. You will gather requirements, moderate workshops, and manage stakeholders to drive efficiency and change.

As a junior, you will contribute to projects, learn ServiceNow best practices, and support implementation while collaborating with cross-functional teams. Flexible hours and partial home-office options may be available.

Qualifications

• Must have strong requirements management experience.
• Proven ability to moderate workshops effectively.
• Secure stakeholder management and communication skills.
• Experience with ServiceNow and NowCreate is required.

Responsibilities

• Design and optimize internal business processes using ServiceNow.
• Lead requirements gathering and workshop sessions.
• Manage stakeholders and drive change across teams.

Skills

Requirements management

Workshop moderation

Stakeholder management

Communication skills

Tools

ServiceNow

NowCreate

Job description

# Business Process Consultant (m/w/d/x) ServiceNowMagdeburgJunior entryRegular (Part Time Possible)T-Systems International GmbH## About this job**About T-Systems International GmbH** At T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance!**About the position** As a Business Process Consultant (m/f/d/x), you will significantly design our internal business processes and contribute to their continuous optimization. Her tasks include precise requirements management, professional moderation of workshops and effective stakeholder management. They identify potential for process improvement, develop innovative solutions and support their successful implementation. We are looking for a person who can translate complex challenges into clear process steps and lead our teams through change to ensure efficiency and sustainable success.**Must-Have Skills** * ServiceNow Certified System Administrator (CSA)* Experience with ServiceNow and NowCreate* Profound experience in requirements management* Competence in professional workshop moderation* Secure stakeholder management and communication skills **Nice-to-have Skills** * Further ServiceNow certification, such as CIS and/or CAD* ITIL certification or comparable knowledge* Experience in applying change management methods* Knowledge of business process modeling (BPMN)* Experience with agile working methods or SAFe**What we offer** * **Attractive remuneration:** Fair and performance-based payment.* **Flexible working hours:** So that you can optimally combine work and private life.* **Mobile work:** The ability to work from where you're most productive.* **Individual development:** access to training, certifications, and career opportunities.* **Modern work environment:** An ergonomic workplace with the latest equipment.* **Team spirit:** An open and collegial corporate culture in which collaboration is a top priority.* **Health promotion:** initiatives for your wellbeing and health* **Corporate events:** Regular team events and parties to celebrate success together.## This position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.Your contact: Iulia Pekniemail: [e-mail]