Bilingual Customer Solutions Representative (Spanish) - Hybrid

The Restaurant Store; Deutschland; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

The Restaurant Store in Germany is seeking a Bilingual Customer Service Representative who excels in Spanish and English communication. This role is essential for fostering customer loyalty and addressing the purchasing needs of foodservice professionals. Responsibilities include communicating with customers, resolving their issues, updating them on order statuses, and contributing to a positive team environment. Candidates with a strong commitment to hospitality and customer service are encouraged to apply.

Qualifikationen

• Fluent in both Spanish and English.
• Strong commitment to hospitality.
• Experience in customer service preferred.

Aufgaben

• Communicate with Spanish and English speaking customers.
• Provide solutions for customer inquiries.
• Analyze customer issues and provide strategic solutions.
• Ensure customers are updated on order statuses.
• Foster a positive team-oriented environment.

Kenntnisse

Spanish communication

English communication

Customer service skills

Problem solving

Jobbeschreibung

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help