Bilingual Customer Service Representative

Jobtailor; Deutschland; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a bilingual customer support specialist to handle inbound calls for business clients. You will deliver a warm, professional experience in English and Spanish, take clear messages, and relay them to clients in real time.

Responsibilities include scheduling appointments, providing general client support according to client instructions, and following call-handling guidelines with care and consistency.

Qualifikationen

• Fluency in English and Spanish, both written and spoken.
• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone manners.
• Attention to detail and reliable internet.
• Ability to type accurately while on a call.

Aufgaben

• Answer inbound calls promptly and professionally on behalf of business clients.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support according to client instructions.
• Follow client-specific call-handling instructions with care and consistency.
• Deliver a warm, efficient, and courteous experience on every call.

Kenntnisse

Fluent English

Fluent Spanish

Active Listening

Attention to Detail

Telephone Manners

Ausbildung

High School Diploma Or Equivalent

Tools

Reliable Internet

Dedicated Workspace

Jobbeschreibung

• Answer inbound calls promptly and professionally on behalf of business clients
• Communicate fluently in English and Spanish
• Take accurate, clear messages and relay them to clients in real time
• Schedule appointments and provide general client support according to client instructions
• Follow client-specific call-handling instructions with care and consistency
• Deliver a warm, efficient, and courteous experience on every call

Requirements

• Fluency in both English and Spanish, verbal and written
• High school diploma or equivalent
• Strong empathy, active listening, and professional telephone manners
• Attention to detail
• Ability to type accurately while on a call
• Reliable internet
• Dedicated workspace to ensure a professional setting
• Dependability and consistent attendance in a 24/7 operation
• Availability to work at least one weekend day

Core Competencies

Demonstrates fluency in English and Spanish, providing exceptional client support through effective communication and attention to detail. Capable of managing inbound calls with professionalism and empathy while adhering to client-specific instructions.

Highest-signal resume keywords

• Fluency In English
• Fluency In Spanish
• Active Listening
• Attention To Detail
• Professional Telephone Manners

ATS Optimization Keywords

Hard Skills

• Accurate Message Taking
• Typing Accuracy
• Appointment Scheduling

Soft Skills

• Empathy
• Dependability
• Consistency

Certifications & Qualifications

• High School Diploma Or Equivalent

Industry Keywords

• Client Support
• Inbound Calls
• 24/7 Operation

Tools & Technologies

• Reliable Internet
• Dedicated Workspace