Bilingual Customer Service Representative – Spanish-English

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a bilingual customer support professional to answer inquiries from customers, conduct research to resolve issues, and take ownership of escalated calls. You will contribute to delivering excellent customer experiences and the overall success of the team.

Ideal candidates have at least 6 months of customer service experience, a high school diploma, strong Spanish-English communication, and solid computer and internet skills to troubleshoot effectively.

Qualifikationen

• 6 months or more of customer services experience.
• High school diploma or equivalent.
• Great written and verbal communication skills in Spanish-English.
• Computer experience.
• High speed internet (>15 Mbps).

Aufgaben

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Ownership over resolving escalated or complex calls from customers
• Contribute to the success of the customer experience and the overall success of the team

Kenntnisse

Customer service

Communication

Bilingual Spanish/English

Computer literacy

Ausbildung

High school diploma

Tools

High Speed Internet

Jobbeschreibung

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Ownership over resolving escalated or complex calls from customers
• Contribute to the success of the customer experience and the overall success of the team

Requirements

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (>15 mbps)

Core Competencies

Demonstrates strong customer service skills with a focus on resolving complex issues and enhancing the customer experience. Bilingual communication in Spanish and English is essential for effective interaction with diverse customers.

Tools & Technologies

• High Speed Internet