Bi-Lingual (Spanish) Customer Service Representative

Jobtailor; Deutschland; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a friendly, customer-focused service representative to handle inquiries in English and Spanish. You will respond to questions, resolve issues, and upsell when appropriate while maintaining confidentiality.

The ideal candidate has at least 6 months in customer service, can type 25 words per minute, and is comfortable with Windows. A high school diploma is required; college degree is a plus.

Qualifikationen

• High school diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Fluent in English and Spanish.

Aufgaben

• Field customer inquiries and respond to questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers.
• Calmly de-escalate issues when possible.
• Escalate interactions when necessary.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Kenntnisse

Customer service

Active listening

De-escalation

Upselling

English

Spanish

Ausbildung

High school diploma

College degree preferred

Tools

Windows OS

Jobbeschreibung

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.
• Fluent in English and Spanish.