Assistant After Sales International (m/f/d)

CYBEX GMBH; Bayreuth; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

CYBEX in Bayreuth is seeking a dedicated customer service professional to manage incoming complaints, support after-sales processes, and coordinate order-fulfillment tasks. The role emphasizes organization, cross-functional collaboration, and efficient problem resolution in an international setting.

Responsibilities cover logistics coordination, order processing via multiple channels, and ongoing improvements to after-sales documentation and training for new colleagues.

Qualifikationen

• Experience in Customer Service, After Sales, Complaints Handling, or Operations.
• Strong organizational and administrative skills.
• Ability to manage multiple tasks and follow up on priorities independently.
• Good communication skills and customer-oriented mindset.
• Experience with order processing and logistics coordination is an advantage.
• Technical understanding or experience with product repairs/quality evaluation is a plus.
• Ability to work in an international environment.
• Proactive, solution-oriented, and detail-oriented personality.
• Good knowledge of MS Office and ERP/order management systems.

Aufgaben

• Manage all incoming customer complaints and after sales complaints upon completion
• Carry out administrative and organizational tasks
• Planning in deliveries and following up on logistical issues
• Order processing via phone, email or EDI package and Initiate free-of-charge product exchange
• Provide updates on actual after sales topics
• Implementation of complex repairs on reclaimed goods, Evaluate reclaimed goods concerning function and quality, Handling of complaints
• Support our internal complaints department and the implementation of respective After Sales processes and structures
• Onboarding of new colleagues and development of the team
• Documentation of related processes and guidelines

Kenntnisse

Customer Service

After Sales

Complaints Handling

Logistics Coordination

Order Processing

ERP / Order Management

MS Office

German language

English language

Team Onboarding

Documentation

Administrative Skills

Tools

ERP / Order Management Systems

Jobbeschreibung

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Germany / Bayreuth

CYBEX is a company that puts tomorrow's people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX's success story.

Your seat to fill:

• Manage all incoming customer complaints and after sales complaints upon completion
• Carry out administrative and organizational tasks
• Planning in deliveries and following up on logistical issues
• Order processing via phone, email or EDI package and Initiate free-of-charge product exchange
• Provide updates on actual after sales topics
• Implementation of complex repairs on reclaimed goods, Evaluate reclaimed goods concerning function and quality, Handling of complaints
• Support our internal complaints department and the implementation of respective After Sales processes and structures
• Onboarding of new colleagues and development of the team
• Documentation of related processes and guidelines

Your stroll to CYBEX:

• Experience in Customer Service, After Sales, Complaints Handling, or Operations
• Strong organizational and administrative skills
• Ability to manage multiple tasks and follow up on priorities independently
• Good communication skills and customer-oriented mindset
• Experience with order processing and logistics coordination is an advantage
• Technical understanding or experience with product repairs/quality evaluation is a plus
• Ability to work in an international environment
• Proactive, solution-oriented, and detail-oriented personality
• Good knowledge of MS Office and ERP/order management systems
• Fluent in English and German
• Team player with the ability to support onboarding and training of new colleagues

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you've come to the right place. You'll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.