Specialist Consumer Support (m/f/d)

CYBEX; Bayreuth; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

CYBEX is seeking a customer service specialist to handle product and order inquiries across the CYBEX portfolio and online shop. You will train junior staff and help refine content and processes, acting as the go-to expert for escalated inquiries.

Fluency in German and strong English communication are required. You will engage customers across phone, email, social media, and live chat, contributing to CYBEX’s global Fan Engagement strategy.

Qualifikationen

• Completed Commercial Apprenticeship or similar.
• Several years of prior experience in a customer-facing role.
• Fluent German and excellent English communication skills.
• Experience helping leadership with process optimization.
• MS Office or Salesforce experience is a plus.

Aufgaben

• Assist Consumers with inquiries regarding products and orders within the CYBEX Portfolio or Online Shop.
• Help train Assistant level personnel to ensure high-quality service.
• Identify and apply corrections to errors in CYBEX Content or Processes.
• Serve as an expert to oversee escalated inquiries from Assistant level tasks.
• Ensure first-class customer service following our Fan Engagement strategy.
• Communicate with end-consumers via all channels (phone, email, social media, chats).
• Respond promptly to inquiries, resolve complaints and provide product advice.
• Coordinate with internal departments and international distributors to improve FAQs, best practices, and content.
• Business language is English; excellent command of the language is required.

Kenntnisse

Customer Service

Communication Skills

Process Improvement

Training Support

English Proficiency

German Proficiency

Ausbildung

Commercial Apprenticeship

Tools

MS Office

Salesforce

Jobbeschreibung

Germany / Bayreuth CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Assist Consumers with inquiries regarding products and orders within the CYBEX Portfolio or Online Shop
• Help with training Assistant level personnel whether internal or external to ensure best quality of service can be achieved
• Identify and apply for corrections to errors in CYBEX Content or Processes to help Department
• Function as an expert to oversee escalated inquiries from Assistant level tasks
• Ensure a first-class customer service following our global Fan Engagement strategy
• Communicate and engage directly with end-consumers via all channels (e.g., phone, email, social media, and chats)
• Respond promptly to end-consumer inquiries, handle and solve complaints and give product advice
• Communicate and coordinate with internal departments and international distributors to improve FAQs, Best Practices and Content
• Our business language is English, so an excellent command of the language is required to be successful in this position

Your stroll to CYBEX:

• Successfully completed Commercial Apprenticeship or similar
• Several years of prior working experience in a similar position or a customer facing role
• Candidates should have advanced-level fluency in German as well as excellent communication skills in English
• Prior experience helping Leadership with process optimization
• Familiar with MS Office suite or Salesforce is a plus
• Proactive and service orientated personality

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.