Applications Support Specialist- Manhattan

GXO Logistics, Inc.; Dorsten; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading supply chain solutions provider in Dorsten is seeking an Applications Support Specialist to provide first-line WMS support and optimize processes. The ideal candidate has a degree in IT, experience in WMS, and excellent communication skills. The role offers hybrid working conditions and requires shift work. Join a dynamic team and unlock your potential with us!

Qualifikationen

• Degree in Information Technology or a related field is preferred.
• Previous experience as a Key User or WMS IT Supporter is required.
• Familiarity with WMS Manhattan Active is mandatory.
• Technical knowledge of IT systems and networking components is needed.
• Proficiency with helpdesk software and remote support tools.
• Fluency in English; knowledge of German is a plus.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.

Aufgaben

• Provide first-line support for WMS, including account management and troubleshooting.
• Analyze and optimize WMS processes and define application requirements.
• Create and execute test plans for software releases.
• Monitor and maintain IT infrastructure and assist with hardware setups.
• Respond to support requests and deliver user support.

Kenntnisse

Fluent in English

Excellent communication skills

Strong problem-solving skills

Experience in WMS support

Ausbildung

Degree in Information Technology or related field

Tools

Helpdesk software

WMS Manhattan Active

Jobbeschreibung

Applications Support Specialist (2nd line support)- Manhattan Active

Dorsten, North Rhine-Westphalia, Germany

Logistics at full potential

GXO is a leading provider of supply chain solutions, within the world's most successful companies. We are the leaders in managing our customers goods as efficiently as possible with the help of our technologies and services. Our greatest strength is our global team – made up of energetic, innovative people from all disciplines and talents, who make GXO a great place to work.

To support our growing presence in Central Europe, we are looking for an Applications Support Specialist (2nd line support) (m / w / d) to join our team in Dorsten. This is a hybrid position that will require shift work between 7 : 00 AM and 10 : 00 PM.

What your day looks like :

• Provide first-line support for WMS Manhattan Active, including user account management, troubleshooting, issue resolution, and escalation when needed.


• Analyze and optimize WMS and operational processes, define application requirements, and assist in implementing system improvements.


• Analyze process dependencies and translate them into system configurations; identify necessary application changes and define related requirements.


• Create and execute test plans to validate new configurations and software releases, ensuring successful implementation and acceptance.


• Monitor and maintain IT infrastructure (e.g. cables, switches, equipment), assist with hardware setup, and maintain an up-to-date IT asset inventory.


• Respond to support requests via phone, email, or helpdesk software; deliver user support and basic IT training with a strong focus on customer service.


• Collaborate with key users, project teams, and external support (3rd / 4th line) to ensure high-quality delivery and ongoing system support.

What do you need to be successful :

• A degree in Information Technology, Computer Science, or a related field is preferred.


• Previous experience in a similar position as a Key User or WMS IT Supporter.


• Familiarity with WMS Manhattan Active or similar Warehouse Management Systems is mandatory.


• Overall technical knowledge of IT systems, infrastructure, and applications as well as basic understanding of networking concepts and infrastructure components (e.g., switches, routers, cables).


• Proficiency in using helpdesk software and remote support tools.


• Fluent in English; German language knowledge will be a plus.


• Excellent communication skills, both written and verbal.


• Strong problem-solving and analytical skills, as well as ability to work independently and as part of a team.

Unlock the potential of your future!

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals.

Our ultimate vision

Create game-changing opportunities for the world’s best companies.

Want to know more about GXO?

Check our YouTube channel : Logistics at Full Potential - YouTube - www.gxo.com

In short, this is the next place you want to work!

For further information you can contact Weronika Bazylak (Corporate Recruiter), you can reach her on [e-mail]

Interested?

Apply by clicking the button and leave your updated resume.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.