IT Support Engineer Kaiserslautern, Germany

LSN-IT; Kaiserslautern; On-site; EUR 40,000 - 55,000; Full time

Job summary

An IT support company in Kaiserslautern is seeking a Desktop Support Engineer to provide 2nd level support for Windows and macOS users. The ideal candidate will have 2+ years of IT support experience, a relevant degree, and certifications such as CompTIA A+ and MCP. This role demands strong troubleshooting skills and knowledge of Windows 10-11, AD, and MS Office 365.

Qualifications

• 2+ years IT support experience required.
• Degree in IT or Computer Science preferred.
• Certifications in IT support are important.

Responsibilities

• Provide 2nd level desktop support for Windows/macOS users.
• Troubleshoot hardware, software & network issues.
• Maintain ticketing system and keep users informed.

Skills

Troubleshooting hardware issues

Software support

Networking issues

Windows 10-11

Active Directory (AD)

MS Office 365

Education

Degree in IT/Computer Science or equivalent

Certifications: CompTIA A+, MCP (or higher)

Job description

IT Support Engineer Kaiserslautern, Germany

🚀 We’re hiring: Desktop Support Engineer (Band 2)
📍 Location: Kaiserslautern, Germany

We are looking for a Desktop Support Engineer for our client in Kaiserslautern, Germany. You’ll be the go-to person for troubleshooting, hardware/software support, and ensuring smooth IT operations – both on-site and remotely.

What you’ll do:

2nd level desktop support for Windows/macOS users

Troubleshoot hardware, software & network issues

• Keep ticketing system updated & users informed

What you bring:

2+ years IT support experience

Degree in IT/Computer Science or equivalent

Certifications: CompTIA A+, MCP (or higher)

Strong knowledge of Windows 10-11, AD, MS Office 365

💡 Join us if you’re adaptable, collaborative, and ready to make an impact in a dynamic IT environment!

👉 Apply now and be part of our international team.