Application Monitoring Specialist (f/m/d) 100% Remote

Job@ctive GmbH; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A consulting and IT services company is seeking an IT Support & Monitoring Specialist to ensure system stability and performance in a remote-first setting. This role involves monitoring system metrics, handling incidents, and managing tickets. Ideal candidates should have a background in computer science, fluency in English, and strong problem-solving skills. The position offers flexibility with in-person meetings in Cologne and several attractive benefits.

Leistungen

30 days of paid vacation

Christmas bonus

Urban Sports Club membership

Bike leasing options

Regular company events

Supportive and international team environment

Qualifikationen

• Successfully completed studies in the field of computer science or comparable.
• Strong technical understanding and structured problem-solving skills.
• Fluent English skills (spoken and written).

Aufgaben

• Monitor system metrics using AWS Console, Datadog, and Kibana.
• Respond to anomalies (e.g., restart pods, replay messages).
• Manage tickets escalated from L1 support.

Kenntnisse

Strong technical understanding

Structured problem-solving skills

Fluent English skills

Ausbildung

Studies in computer science or comparable

Tools

AWS Console

Datadog

Kibana

Ticketing systems

Jobbeschreibung

Location:Cologne (Remote-first)
Start:01.10. or 01.11.25
Suitable for:Graduates (Bachelor or Master in IT or comparable)Join actcon GmbHand support one of the most innovative digital products in the agricultural sector, developed by one of the world's largest chemical companies.. We are looking for a proactive and technically skilled IT Support & Monitoring Specialistto ensure the stability and performance of our systems, drive improvements inmonitoring, and support a seamless operations process in a highly collaborative, international environment.
This position is remote-first, but we appreciate occasional attendance at on-site team meetings in Cologne.After a detailed induction programme, you will take on responsibility in the following areas:

Monitoring & System Operations

• Monitor system metrics using AWS Console, Datadog, and Kibana
• Respond to anomalies (e.g., restart pods, replay messages, increase disk space)
• Proactively implement new monitoring metrics based on system health and product KPIs
• Create reports on API usage and database query activity

Incident & Outage Handling

• Assess incident impact and coordinate with relevant teams
• Conduct first-level investigations and provide input to L3 support
• Support root cause analysis and post-mortem documentation
• Help establish continuous improvement processes

Ticket Handling

• Manage tickets escalated from L1 support, including technical analysis or escalation to L3
• Track resolution progress and communicate with stakeholders
• Handle requests from country-specific ComOps teams (e.g., permission management, package assignments)

Communication & Documentation

• Use Customers internal infrastructure for documentation and issue tracking
• Participate in regular sync meetings with cross-functional teams
• Ensure knowledge flow between L1 and L3 support levels

Your Profile

• Successfully completed studies in the field of computer science or comparable, ideally with initial work experience or internships
• Strong technical understanding and structured problem-solving skills
• First experience with ticketing systems and support processes
• Ideally, but not a must: first experience with cloud monitoring and logging tools (e.g., AWS, Datadog, Kibana)
• Fluent English skills (spoken and written)
• Independent and reliable way of working, strong team orientation
• Suitable for recent graduates with relevant practical experience or professionals with industry background

What We Offer

• Remote-first role with optional in-person team meetings in Cologne
• 30 days of paid vacation
• Christmas bonus
• Urban Sports Club membership
• Bike leasing options
• Regular company events and branded merchandise
• A professional, supportive and international team environment

About actcon GmbH
actcon GmbH is a consulting and IT services company based in Cologne. We support large-scale digital solutions across Europe. In this position, you will be part of a high-impact operations team working on an advanced digital platform in the agricultural technology sector, developed by one of the world’s leading chemical companies. You will contribute directly to the stability, scalability, and success of a forward-thinking, data-driven product.Interested?
We look forward to receiving your application – whether you're starting your career or looking for your next step.
Apply now:[e-mail]