Application Manager

TÜV Rheinland Service GmbH; Köln; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Cologne is seeking an Application Manager to maintain IT application support processes. This role involves investigating incidents, providing 2nd and 3rd level support, and ensuring service level agreements are met. The ideal candidate will have at least 1-3 years of professional experience in a related area and be fluent in English. Opportunities for a flexible work model are available, promoting a diverse and inclusive workplace.

Qualifikationen

• Minimum 1-3 years of professional experience in a related area.

Aufgaben

• Maintain IT application support processes and handle user requests.
• Investigate and prioritize incidents and problems with IT applications.
• Provide 2nd and 3rd level support as needed.
• Document and close resolved incidents.
• Monitor measures to prevent or solve problems in systems.

Kenntnisse

Fluent in English (B2 Upper intermediate)

Jobbeschreibung

Job Description

• Ensures that IT application support processes are maintained and that all user requests are handled according to agreed procedures and Service Level Agreements.
• Investigates and prioritizes incidents and problems regarding IT applications.
• Seeks resolutions for incidents, handles them (2nd level support and 3rd level support as required) and documents and closes resolved incidents.
• Initiates and monitors measures to prevent or solve problems in systems, processes and services.
• Performs and documents application changes, including implementation, customizing and configuration.
• Assesses, analyzes, plans and designs release packages, including risk assessment.
• Provides "Go Live" support for change or introduction of IT solutions.
• Other duties as assigned.

Experience & Further Qualifications

• Fluent in English (B2 Upper intermediate).
• At least 1-3 years of professional experience in related area.

Diversity & Inclusion

Equal opportunities are particularly important to us at TÜV Rheinland. We are committed to breaking down barriers and creating an inclusive working environment characterised by respect, diversity and genuine participation. We therefore particularly welcome applications from people with severe disabilities.

Application

Application deadline: as long as the job is listed on our career page. We are looking for suitable candidates (all genders welcome). We only accept applications submitted online through our application system. We cannot accept applications sent by email.

Job ID 17854 | Type of contract: Permanent | Type of employment: Full Time | Work model: Flex Office / partially remote | Company: TÜV Rheinland Service GmbH

Location: Application Manager • Cologne, North Rhine-Westphalia, Germany