AI Solution Architect EMEA

Genesys; Frankfurt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm based in Frankfurt is looking for an AI Solution Architect to connect product management with customer-facing teams. This role involves leveraging deep AI expertise to boost business outcomes. Responsibilities include designing innovative AI use-cases, supporting pre-sales activities, and influencing high-level stakeholders. The ideal candidate will have strong technical skills in AI technologies, proven success with customer solutions, and fluency in both English and German. Join us to shape the future of customer experience.

Leistungen

Great benefits and perks similar to larger tech companies

Independence and impact on company outcomes

Qualifikationen

• Genuine passion for rapidly learning about AI and tracking the landscape.
• Proven experience with ML, NLU/NLP, LLMs and prompt-engineering.
• Ability to create compelling technical presentations.

Aufgaben

• Leverage expert knowledge of Genesys AI for customer demonstrations.
• Design and prototype innovative AI use-cases.
• Support pre-sales activities and provide technical insights.

Kenntnisse

Intellectual Curiosity

Hands-on experience with modern AI technologies

Strong presentation and demonstration skills

Success in technical solutioning with sales

Integration of AI solutions

Identifying process optimization opportunities

Understanding of AI architecture components

Influencing decision-makers at CIO/CTO level

Fluency in English and German

Jobbeschreibung

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI‑powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and collaboration to succeed. While we offer great benefits and perks similar to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys AI Solution Architect

The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer‑facing teams, enabling the field organization with the expertise, assets and guidance required to position and deliver Genesys AI solutions including Agentic Virtual Agents. The Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. This role requires a blend of deep AI technical acumen, exceptional communication skills and the ability to translate complex capabilities into clear actionable business value.

Key Responsibilities

• Leverage expert‑level knowledge of Genesys AI capabilities, including predictive AI, Agentic Virtual Agents & Copilot, to articulate and demonstrate product value to customers and prospects.
• Design and rapidly prototype innovative AI use‑cases, accelerators and solution patterns that highlight the differentiated value of Genesys AI.
• Support pre‑sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance and value assessments.
• Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations and customer‑driven enhancements.
• Develop engaging technical assets, deep‑dive demonstrations, workshops and other content to support and enable Genesys and partner field teams.
• Influence CIO/CTO‑level stakeholders and position Genesys – particularly its AI and Agentic Virtual Agent capabilities – as integral to an organization’s broader IT and transformation strategy.

Requirements

• Intellectual Curiosity: genuine passion for rapidly learning and unlearning in a field that evolves weekly; active tracking of the AI landscape (Big Tech, emerging startups, Open Source) to anticipate disruptions and identify business opportunities.
• Hands‑on experience with modern AI technologies including ML, NLU/NLP, LLMs and advanced prompt‑engineering techniques.
• Strong ability to create, deliver and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
• Demonstrated success partnering with sales teams to understand customer challenges and provide AI‑focused technical solutioning.
• Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform.
• Ability to identify opportunities for process optimization and recommend AI‑driven solutions that enhance customer outcomes and operational efficiency.
• Strong understanding of AI architecture components (including A2A MCP and related platform services) and how they interact with AI and Agentic Virtual Agent capabilities.
• Proven ability to influence CIO/CTO decision‑makers.
• Fluency in both English and German languages.

About Genesys

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is an AI‑powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24‑48 hours. To help us provide the best support click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email.

Equal Opportunity Employer

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Employment Type: Full‑Time

Experience: Years

Vacancy: 1