AI Quality Analyst with Danish

TELUS Digital Europe; Essen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A technology company is seeking a Danish-speaking Quality Auditor to work onsite in Essen. The successful candidate will conduct audits and support quality improvement processes, leveraging their analytical skills and fluent Danish and English communication. The role requires proficiency in Microsoft Office and Google Suite and offers the opportunity to work closely with training and project teams to ensure high-quality deliverables.

Qualifikationen

• Interest in AI concepts and solutions.
• Demonstrate a structured and solution-oriented way of working.
• Ability to read and understand complex guidelines.

Aufgaben

• Conduct audits of quality queues and enhance quality assurance processes.
• Support team leaders with root cause analysis related to project scores.
• Develop and measure improvement programs based on performance issues.

Kenntnisse

Fluent Danish

Fluent English

Analytical skills

Time management

Research skills

Verbal communication skills

Written communication skills

Tools

Microsoft Office

Google Suite

Jobbeschreibung

AI Quality Analyst with Danish

The team at TELUS Digital AI is seeking a Danish-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite in Essen and report to the Quality Manager.

Primary Responsibilities

• A key responsibility of the role is to conduct audits of the quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.
• Support team leaders in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them.
• Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.
• Collaborate with the training team to design, implement and deliver trainings depending on the needs.
• Raise questions to client point of contacts for further clarification and spread the knowledge to the teams.
• Communicate with teams to leverage best practice and consistency across all projects.
• The role will require a high degree of confidence and experience.

General Skills & Expectations

• Fluent Danish and English language skills
• Interest in AI concepts and solutions
• Analytical skills and an eye for details
• Solution-oriented and structured way of working
• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
• Time management and organization skills are essential.
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.
• Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite.
• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).
• Prioritizing issues based on their impact on quality and compliance.
• Experience with data analysis to support decision-making.

We will need these documents

• Cover letter explaining your motivation and expectation for the new role.
• Extended curriculum vitae