AI-Driven IT Service & SLA Manager (m / f / n)

Enovos; Biesdorf; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading energy company is looking for an AI-Driven IT Service & SLA Manager to design data solutions and enhance IT service management. Responsibilities include developing data insights, optimizing costs, and coordinating stakeholder projects. Candidates should have a degree in IT or Computer Science, experience with ITIL, and proficiency in data analysis tools like Tableau or Power BI. The role offers a competitive salary, hybrid work options, and chances for professional development.

Leistungen

Pension plan

Additional health insurance

Meal vouchers

Free parking

Company restaurant

Qualifikationen

• Solid understanding of IT service management practices including incident and problem management.
• Hands-on experience configuring AI-driven systems to automate IT support processes.
• Proficient in data analysis tools to turn data into actionable insights.

Aufgaben

• Design and develop data solutions aligned with business requirements.
• Coordinate with stakeholders to deliver successful outcomes on projects.
• Monitor and optimize costs, ensuring compliance with governance standards.

Kenntnisse

Data analysis tools

IT service management practices (ITIL)

API integration

Problem-solving

Communication skills

Team collaboration

Attention to detail

Ausbildung

University degree in IT, Computer Science or equivalent

Tools

Tableau

Power BI

Jobbeschreibung

AI-Driven IT Service & SLA Manager (m / f / n)

Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent | Job Requisition N°19639

Your tasks

• You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
• You provide recommendations for data insights and optimal tool selection
• You coordinate with stakeholders to deliver successful outcomes on internal and external projects
• You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
• You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
• You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
• You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
• You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Your profile

• You hold a university degree in IT, Computer Science or equivalent
• You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
• You have hands‑on experience configuring AI‑driven systems or chatbots to automate IT support processes
• You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
• You have a strong problem‑solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
• You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
• You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
• You are a team player with excellent interpersonal and communication skills
• You show a high level of engagement and initiative
• Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage

What we offer

“Together we build the future of Luxembourg’s energy transition”.

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
• A significant stability of employment and the possibility to evolve within the Group
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.