After Sales Technical Expert (f/m/d) – Vehicle Diagnostics and Troubleshooting

HOLON GmbH; Paderborn; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automotive technology company in Paderborn is seeking an individual responsible for developing and improving diagnostics strategies for Mover types in After Sales. The ideal candidate should have a technical degree, several years of experience in the automotive sector, and strong problem-solving skills for complex fault patterns. Excellent English communication and experience with interdisciplinary teams are essential for successful performance in this role.

Qualifikationen

• Several years of professional experience in vehicle diagnostics or E/E systems.
• Strong knowledge of CAN, Ethernet communication, and diagnostic protocols.
• Experience in establishing diagnostic strategies at company level.

Aufgaben

• Overall responsibility for company-wide diagnostics strategies.
• Design and management of diagnostic processes for After Sales.
• Support in escalation management of technical field failures.

Kenntnisse

Analytical and structured thinking

Excellent communication skills

Problem-solving skills

Knowledge of vehicle systems and architectures

Experience working with international teams

Ausbildung

Technical degree in Automotive Engineering, Electrical Engineering, or equivalent

Tools

Diagnostic tools (e.g., ODIS, INCA, Vector)

Jobbeschreibung

Your tasks

• Overall responsibility for the development and continuous improvement of company-wide diagnostics and troubleshooting strategies in After Sales for all Mover types, including the definition of standards, strategies, methods, and fault classification (electrical & mechanical)
• Design and management of diagnostic processes and systems for After Sales across the entire vehicle lifecycle – from development to global workshop deployment
• Analysis of complex fault patterns and derivation of technical solutions in close collaboration with Development, Quality Assurance, and international markets
• Specification, testing, and approval of diagnostic software, tools, and measurement systems in collaboration with IT, Engineering, and external partners
• Establishment and support of a global competence network for diagnostics and troubleshooting, including training and knowledge transfer to markets, importers, and dealer organizations
• Assessment of new vehicle technologies and E/E architectures regarding diagnosability and serviceability; integration of After-Sales requirements into development projects
• Support in escalation management of technical field failures, root cause analysis, and implementation of sustainable corrective actions
• Monitoring and continuous improvement of diagnostic performance based on relevant KPIs (e.g., “fix right first time,” workshop times, tool utilization)

Your profile

• Completed technical degree (e.g., Automotive Engineering, Electrical Engineering, Mechatronics, Computer Science, or equivalent)
• Several years of professional experience in vehicle diagnostics, troubleshooting, or E/E systems – ideally in the automotive industry or at an OEM/Tier 1 supplier
• Strong knowledge of modern vehicle systems and architectures, particularly CAN and Ethernet communication as well as diagnostic protocols and standards (DoCAN, UDS, ODX, DoIP)
• Familiarity with diagnostic tools and development environments (e.g., ODIS, INCA, Vector, ETAS, DCM/ODX, ASAM standards)
• Experience in establishing or advancing diagnostic concepts and strategies at system or company level
• Analytical and structured thinking, with strong problem-solving skills and technical understanding
• Excellent communication skills and experience working with interdisciplinary teams and international stakeholders
• Very good written and spoken English
• Self-initiative, enthusiasm for innovation, and global thinking