Account Manager (f/m/d)

Alpas AI; Berlin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

High ownership and freedom in managing projects

Rapid professional development opportunities

Inclusive company culture with a diverse team

Job summary

Alpas AI, based in Berlin, is looking for an Account Manager to drive value for mid-market B2B customers. The role involves building relationships, managing onboarding programs, and using data to enhance customer success outcomes. Ideal candidates will have over 3 years in Account Management within a B2B SaaS setting and showcase strong stakeholder management skills. The position offers a hybrid work environment along with opportunities for leadership and professional development.

Qualifications

• 3+ years of Account Management experience in a B2B SaaS environment.
• Proven results in retention and expansion of accounts.
• Experience managing multiple mid-market accounts.

Responsibilities

• Own a portfolio of mid-market B2B customers to drive adoption and retention.
• Build trusted relationships with key stakeholders.
• Run scalable onboarding programs for customers.
• Monitor customer health and proactively mitigate risks.
• Communicate customer needs to Product Management.

Skills

Account Management

Stakeholder Management

Project Management

CRM and Analytics Tools

German (native-level)

English (fluent)

Job description

Overview

As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.

What We Offer

• Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
• High ownership and the freedom of managing your own projects
• Direct collaboration with the founders
• Rapid professional development & leadership opportunities with steep learning curve
• Personal Projects GTM
• Inclusive company culture with a diverse team
• A hybrid work environment and a nice office in Berlin, Prenzlauer Berg

Your Responsibilities

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
• Build trusted relationships with key stakeholders (executive sponsors and operational users)
• Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
• Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
• Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
• Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
• Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
• Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team

Your Experience

• 3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion
• Track record of managing multiple mid-market accounts and delivering measurable outcomes
• Strong stakeholder management and project management skills - able to influence at executive and operational levels
• Comfortable working with CRM, customer-success and analytics tools
• Native-level German and fluent English
• Nice to have: experience in procurement, supply-chain management or procurement tech startups
• Affinity for tech and data-driven decision making

About Us

Alpas is proud to be an equal-opportunity employer. We view diversity as a moral imperative and competitive advantage. We are committed to equal employment opportunities regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please let us know.

What We Value

• Honest, fast, and open collaboration as well as strong communication skills
• Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis
• Proactive hands-on working style with passion for customer-facing tasks
• Team members who are excited about our mission & tech
• If you’re thrilled to have a business impact and like the startup spirit, we’d love to talk to you!