Customer Success Manager (f/m/d)

Alpas; Berlin; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Office in Berlin Prenzlauer Berg

Direct collaboration with founders

Rapid professional development &领导ing?

Leadership opportunities

High ownership of projects

Personal Projects GTM

Inclusive company culture with a team

Job summary

Alpas is seeking a Customer Success Manager to drive value for mid-market B2B customers. You will own onboarding, drive product adoption, secure renewals and identify expansion opportunities.

You’ll manage relationships with executive sponsors and operational users, run scalable onboarding, create Success Plans, and use data to reduce churn and upsell. This role offers a hybrid work setup with a nice office in Berlin, Prenzlauer Berg, and strong opportunities for professional growth alongside

Qualifications

• 3+ years of Customer Success Management (or commercial Account Management) in a B2B SaaS environment.
• Track record of managing multiple mid-market accounts with measurable outcomes.
• Strong stakeholder and project management skills at executive and operational levels.
• Comfortable using CRM, customer-success and analytics tools; able to translate data into action.
• Native-level German and fluent English.
• Nice to have: experience in procurement, supply-chain management or procurement tech startups.
• Affinity for tech and data-driven decision making.

Responsibilities

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion.
• Build trusted relationships with executive sponsors and operational users.
• Run scalable onboarding programs that shorten Time-to-Value and accelerate adoption.
• Create and execute standardized Success Plans tied to customer goals and KPIs.
• Identify churn risk and upsell opportunities; translate insights into actionable plans.
• Monitor customer health and mitigate risks proactively.
• Communicate customer needs and product feedback to Product Management.
• Improve customer success playbooks and processes for scalable outcomes.

Skills

Customer Success

Account Management

Stakeholder Management

Project Management

CRM Tools

Analytics

Data-driven decisions

German language

English language

Tools

CRM

Analytics tools

Job description

As a Customer Success Manager (f/m/d) at Alpas, you will be the primary driver of value for your accounts. In this role, you balance customer success with commercial ownership: you manage relationships, ensure smooth onboarding, and help customers achieve outcomes that drive product adoption. At the same time, you use these strong relationships to proactively secure contract renewals and drive expansion opportunities.

Tasks

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
• Build trusted relationships with key stakeholders (executive sponsors and operational users)
• Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
• Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
• Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
• Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
• Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
• Improve Customer Success playbooks and processes to enable consistent, scalable outcomes across the team

Requirements

• 3+ years of Customer Success Management (or commercial Account Management) in a B2B SaaS environment with proven results in retention and expansion
• Track record of managing multiple mid-market accounts and delivering measurable outcomes
• Strong stakeholder management and project management skills - able to influence at executive and operational levels
• Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)
• Native-level German and fluent English
• Nice to have: experience in procurement, supply-chain management or procurement tech startups
• Affinity for tech and data-driven decision making

Benefits

• Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
• High ownership and the freedom of managing your own projects
• Direct collaboration with the founders
• Rapid professional development & leadership opportunities with steep learning curve
• Personal Projects GTM
• Inclusive company culture with a diverse team
• A hybrid work environment and a nice office in Berlin, Prenzlauer Berg

WHAT WE VALUE

• Honest, fast, and open collaboration as well as strong communication skills
• Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis
• Proactive hands-on working style with passion for customer-facing tasks
• Team members who are excited about our mission & tech
• If you're thrilled to have a business impact and like the startup spirit, we'd love to talk to you!