Account Manager, DACH

Vistar Media; Hamburg; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global ad tech company in Hamburg is seeking a Client Success Manager to grow its German business and support clients effectively. This role involves daily communication with clients about their advertising campaigns, onboarding new clients, consulting on strategic plans, and ensuring client satisfaction. The ideal candidate should have a degree in business or marketing, at least 2 years of experience in a client-facing role, and fluency in both German and English. Flexible hybrid work arrangements are offered alongside competitive benefits.

Leistungen

Competitive salary & Bonus scheme

25 Vacation Days

Comprehensive Pension Scheme

Flexible hybrid work arrangements

Quarterly Lifestyle Stipend

Global Employee Exchange Program

Continuous Learning Opportunities

Qualifikationen

• At least 2 years of experience in a client-facing role.
• Service-oriented attitude to build effective relationships.
• Understanding of digital advertising technology.

Aufgaben

• Daily client communication to support advertising campaigns.
• Onboard new clients with platform run-through.
• Consult clients on strategic plans and best practices.
• Regular client health checks to maximize platform use.
• Communicate with internal and external stakeholders.
• Build strong relationships within the industry.

Kenntnisse

Client management

Proactive communication

Relationship building

Digital advertising understanding

Bilingual (German and English)

Ausbildung

Degree in business, marketing or similar

Jobbeschreibung

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

About the role:

You will work in a dynamic environment to accelerate our business by establishing and growing the German business by supporting our team in Hamburg. Your main job is to introduce Vistar Media to potential users and assist them with questions before and after their campaigns. You'll also handle various requests about what Vistar Media can do. You'll be the main person our clients talk to, convincing them that our solution is the key to their success.

What You'll Do:

• You will be in contact with the client on a daily basis to support the smooth running of their advertising campaigns
• Onboard new clients with a platform run-through based on what they need from the platform and how it can benefit them
• Consult clients on strategic plans, recommend new technology & features, and give out best practices
• Client Health Checks: you check on your client’s engagements regularly. You make sure they get the full maximum out of the platform to achieve their goals
• You communicate with internal teams (creative design, development) and external partners (media owners, data & tech providers) to bring our platform and the clients using it to the next level
• Identify and build strong relationships with clients and the industry network: media owners, data partners, and other ancillary relationships
• Being the advocate of our platform and product

What Experience We’re Looking For:

• A degree in business, marketing or a similar field
• You have at least 2 years of experience in a client facing role
• You have a service-oriented attitude: the ability to build effective relationships with all sorts of partners
• You are technology-first: keen to know the ins and outs of the digital media industry
• You are proactive and you enjoy supporting the organization to deal with change and ambiguity in a healthy way
• You are able to manage and prioritize tasks and projects
• Fluency in German and English is a must
• Understanding of digital advertising technology; programmatic, mobile, data, and attribution
• Based in Hamburg and able to work from the office (hybrid)

Who You Are:

• Self-motivation, the determination to succeed, and grow a small business unit within an international support framework
• Autonomous, able to drive the development of a new business independently
• Agility to respond to differing sales and support needs and requests, business models, and client profiles
• Tenacity to pursue and close contracts, and ensure their execution and uptake
• Calm under pressure and patient in communicating with people of all backgrounds
• Confident in presenting technical and commercial solutions, and translating them across functions

What We Offer:

• Competitive salary & Bonus scheme
• 25 Vacation Days
• Comprehensive Pension Scheme
• Flexible hybrid work arrangements with access to our office in Hamburg
• Quarterly Lifestyle Stipend
• Global Employee Exchange Program
• Continuous Learning Opportunities

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.