Account Manager

Scalable Global Solutions JSC; Berlin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

30 annual leave days

EUR 100 monthly benefits budget

EUR 1,000 annual development budget

Company pension contribution

Employee Assistance Program

Equipment of choice

Workation up to 30 days/year

Team events

Job summary

Scalable Global Solutions JSC, a European technology company, seeks an Account Manager DACH to manage an existing B2B customer portfolio and drive multi-product growth. You will deepen relationships, identify upsell opportunities, and support retention to increase ARR in the DACH region.

The role focuses on long-term value, cross-functional collaboration with CS, Marketing, and Support, and requires strong negotiation skills and bilingual German-English communication.

Qualifications

• 3 years of relevant experience in Account Management, Customer Success, Sales, Revenue Management, or a comparable customer-facing role.
• Experience in B2B SaaS, technology, MarTech, or a comparable environment is preferred.
• Commercial education, vocational training, or a comparable university degree is preferred.
• Strong relationship-building and negotiation skills with senior decision-makers.
• Comfortable using the phone proactively as part of customer management.
• Analytical and commercially minded with the ability to manage multiple accounts.

Responsibilities

• Manage an existing portfolio of B2B customers and develop accounts strategically.
• Drive sustainable growth in Annual Recurring Revenue across the assigned customer portfolio.
• Build long-term relationships with key decision-makers and understand customers' evolving business needs.
• Identify and develop upselling and cross-selling opportunities across the product portfolio.
• Manage retention proactively and identify churn risks early.
• Lead commercial and contract discussions to support long-term customer relationships.
• Maintain accurate CRM documentation and produce reliable account forecasts.
• Use KPIs and customer data to prioritize opportunities and develop accounts.

Skills

Account Management

Customer Success

B2B SaaS

MarTech

CRM systems

German language

English language

Education

Commercial education

Tools

Zoho CRM

HubSpot

Job description

Our client is a growing European technology company specializing in B2B SaaS and MarTech solutions, with approximately 450 employees across several European countries.

The company provides a portfolio of digital marketing and customer engagement solutions serving both SME and enterprise customers.

As part of its continued expansion in Germany, the company is transforming its sales organization from a product-focused structure into a more customer-oriented, multi-product sales model.

To support this growth, we are looking for an experienced Account Manager DACH who will manage and develop an existing portfolio of B2B customers, strengthen long-term client relationships, identify upselling and crossselling opportunities, and drive sustainable growth and retention across the DACH market.

The Role

As an Account Manager DACH, you will take responsibility for an existing portfolio of B2B customers and focus on developing those relationships strategically over the long term.

Unlike a pure new-business sales role, the position does not start with an empty CRM or a heavy cold-acquisition focus. Your objective is to increase customer value, strengthen retention, identify expansion opportunities, and grow Annual Recurring Revenue across your accounts.

The company's product portfolio in the DACH region is expanding, creating increasing opportunities for a multiproduct, customer-oriented account management approach through retention, upselling, and cross-selling.

Key Responsibilities

• Manage an existing portfolio of B2B customers and develop accounts strategically.
• Drive sustainable growth in Annual Recurring Revenue across the assigned customer portfolio.
• Build long-term relationships with key decision-makers and understand customers' evolving business needs.
• Identify and develop relevant upselling and cross-selling opportunities across the wider product portfolio.
• Manage retention proactively and identify potential churn risks at an early stage.
• Lead commercial and contract discussions to support long-term customer relationships.
• Maintain accurate CRM documentation and produce reliable account forecasts.
• Use KPIs and customer data to prioritize opportunities and develop accounts effectively.
• Identify new commercial opportunities within existing customers and share market insights with the wider Sales team.
• Collaborate closely with Customer Success, Marketing, and Support to provide a strong customer experience.

Candidate Profile

We are looking for a commercially minded account professional who combines relationship management with ananalytical and proactive approach to customer growth and retention.

• 3 years of relevant experience in Account Management, Customer Success, Sales, Revenue Management, or a comparable customer-facing commercial role.
• Experience in B2B SaaS, technology, MarTech, or a comparable environment is preferred.
• Commercial education, vocational training, or a comparable university degree is preferred.
• Strong relationship-building and negotiation skills, with the ability to communicate confidently with both operational contacts and senior decision-makers.
• Comfortable using the phone proactively as part of customer management.
• Analytical and commercially minded, with the ability to manage multiple accounts and priorities.
• Experience with CRM systems such as Zoho CRM, HubSpot, or comparable tools.
• Native-level or highly fluent German and strong written and spoken English.
• Strong understanding of the German market; broader DACH experience is an advantage.
• Comfortable working in a hybrid environment from Berlin or Chemnitz.

Note: The requirements should not be considered an absolute checklist. Strong candidates whose experience differs slightly from the preferred profile may still be considered based on their leadership capabilities, commercial mindset, and overall suitability for the role.

What We Offer

• Hybrid working model: 2 days per week in the office and 3 days remote.
• 30 working days of annual leave.
• EUR 100 monthly flexible benefits budget.
• EUR 1,000 annual personal and professional development budget.
• Employer contribution toward a company pension scheme.
• Employee Assistance Program.
• Choice of working equipment and operating system.
• Up to 30 days of workation per year, subject to company conditions.
• One additional paid day per year for social engagement.
• Modern office environment with snacks and drinks.
• Regular team events.
• Opportunities to connect and collaborate with colleagues across European offices.

Recruitment Process

Following the initial SGS screening and candidate assessment, selected candidates will proceed through the client's recruitment process:

• Introductory Interview - 30-minute video call with the Senior HR Manager.
• Manager Interview - approximately 60 minutes by video or in person with the direct manager, focusing on professional background and day-to-day responsibilities.
• Final On-site Interview and Practical Assignment - in-person meeting in the office combined with a test task designed to assess the candidate's approach and working style.

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