Account Manager (M/F/D) German-speaking

Sastrify; Köln; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

30 days of vacation

Flexible working hours

Learning budget

State-of-the-art equipment

In-person gatherings

Mental health support

Job summary

A technology firm in Cologne is looking for an experienced Account Manager to manage strategic accounts, expand revenue, and ensure customer satisfaction. The ideal candidate has over 3 years in Account Management or related fields, strong interpersonal skills, and experience in the software industry. Responsibilities include overseeing customer portfolios, identifying growth opportunities, and driving product adoption.

Qualifications

• 3+ years of experience in Account Management, Customer Success, Sales or related field, preferably in software.
• Proven ability to manage a full account lifecycle focusing on expanding account revenue.
• Self-motivated and proactive team player with innovative ideas for account growth.

Responsibilities

• Oversee a portfolio of customers and ensure a deep understanding of their goals.
• Identify upsell and cross-sell opportunities based on customer needs.
• Collaborate with Account Executives for a smooth customer handover.
• Help customers understand and leverage Sastrify's solutions.
• Proactively identify and address issues to ensure customer value.
• Utilize KPIs to track customer satisfaction and engagement.
• Develop strong connections with decision-makers.
• Gather customer feedback on product functionality.

Skills

Account Management

Customer Success

Sales

Interpersonal Skills

CRM Software

Communication Skills (German)

Communication Skills (English)

Education

University degree in Business Administration, Economics, IT or similar

Tools

Salesforce

Hubspot

Job description

Location: Cologne, North Rhine-Westphalia, Germany

About Sastrify

Empower businesses to succeed! Sastrify safeguards your digital supply chain with state‑of‑the‑art software management. Our AI‑powered platform eliminates Shadow IT, automatically assesses vendor risk, and provides required documentation and monitoring within compliance frameworks like NIS2, ISO and DORA. We support IT leaders in measuring and managing secure AI adoption within their organizations. Launched in 2020 and backed by leading venture capital investors such as FirstMark, we already serve hundreds of clients globally (e.g., TeamViewer, sennder, On). Joining Sastrify means being part of a fast‑paced, forward‑thinking team where your work will make a real difference.

What you’ll do – Account Manager (m/f/d)

• Manage Strategic Accounts: Oversee a portfolio of customers, ensuring a deep understanding of their goals, health, and commercial potential. Primary mission: expanding revenue of the customer portfolio.
• Maximize Account Value: Identify upsell and cross‑sell opportunities to grow revenue from each account based on customer needs.
• Facilitate seamless onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
• Drive product adoption: Help customers understand and leverage the value of Sastrify’s solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring timely resolution with Customer Support assistance.
• Monitor customer health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
• Build and nurture relationships: Develop strong connections with decision‑makers, conducting regular check‑ins, Executive Business Reviews, and in‑person meetings to ensure account satisfaction and growth.
• Provide product insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.
• Ensure smooth contract renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.

Requirements

• University degree in Business Administration, Economics, IT or a similar discipline.
• 3+ years of experience in Account Management, Customer Success, Sales or a related field, preferably in the software industry.
• Proven ability to manage a full account lifecycle with a focus on expanding account revenue.
• Strong interpersonal skills with experience building relationships at C‑level.
• Self‑motivated and proactive team player with innovative ideas for account growth.
• Experience using CRM software (e.g., Salesforce or Hubspot) is a plus.
• Outstanding oral and written communication skills in German and English.
• Experience working with IT personas is advantageous.
• Comfortable working remotely; based in Germany (Cologne / Munich) for regular onsite collaboration.

Benefits

• Build strong technical and market expertise in the high‑growing SaaS market.
• Full responsibility from day one.
• Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
• 30 days of vacation.
• Flexible working hours.
• Learning budget.
• State‑of‑the‑art equipment and equipment budget.
• In‑person gatherings.
• Mental health support.

Application Process

• Interview with a Talent Acquisition Manager (Frieda Möcker)
• Interview with the Hiring Manager
• Panel interview and a test case
• Interview with one of our founders
• Reference check

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

You’ll be working with Sven Lackinger, our CEO and Co‑Founder and Jan Horstkötter, our Head of Account Management.