US Customer Support Advisor — Evenings/Weekends

bet365; Colombia; Presencial; COP 73.348.736 - 110.023.104; Jornada completa

Descripción de la vacante

A leading online gambling company is seeking a Customer Account Advisor to provide exceptional support to US customers from their Bogota office. The role involves engaging customers through chat, email, and phone calls during peak times. Successful candidates will have strong collaboration and communication skills, an eagerness to deliver outstanding customer service, and a C1 level in English. This position offers a unique opportunity to deepen understanding of the American customer market and grow professionally.

Responsabilidades

• Deliver exceptional support to customers through chat, email, and phone calls.
• Engage with customers during peak times across the sporting calendar.
• Utilize internal tools to investigate inquiries and coordinate with departments.

Conocimientos

Strong individual and team collaboration skills

Exceptional verbal and written communication abilities

Keen listening skills

Passion for delivering outstanding customer service

Eagerness to expand personal knowledge and skills

Meticulous attention to detail

Proficiency in multitasking

Innovative problem-solving capabilities

Efficient typing, literacy, and numeracy skills

C1 English level

Descripción del empleo

A leading online gambling company is seeking a Customer Account Advisor to provide exceptional support to US customers from their Bogota office. The role involves engaging customers through chat, email, and phone calls during peak times. Successful candidates will have strong collaboration and communication skills, an eagerness to deliver outstanding customer service, and a C1 level in English. This position offers a unique opportunity to deepen understanding of the American customer market and grow professionally.