Customer Account Advisor - English C1

bet365; Colombia; Presencial; COP 73.348.736 - 110.023.104; Jornada completa

Descripción de la vacante

A leading online gambling company is seeking a Customer Account Advisor to provide exceptional support to US customers from their Bogota office. The role involves engaging customers through chat, email, and phone calls during peak times. Successful candidates will have strong collaboration and communication skills, an eagerness to deliver outstanding customer service, and a C1 level in English. This position offers a unique opportunity to deepen understanding of the American customer market and grow professionally.

Responsabilidades

• Deliver exceptional support to customers through chat, email, and phone calls.
• Engage with customers during peak times across the sporting calendar.
• Utilize internal tools to investigate inquiries and coordinate with departments.

Conocimientos

Strong individual and team collaboration skills

Exceptional verbal and written communication abilities

Keen listening skills

Passion for delivering outstanding customer service

Eagerness to expand personal knowledge and skills

Meticulous attention to detail

Proficiency in multitasking

Innovative problem-solving capabilities

Efficient typing, literacy, and numeracy skills

C1 English level

Descripción del empleo

Overview

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In‑Play betting has solidified our market‑leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward‑thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

We are excited to invite applications for the role of Customer Account Advisor with a C1 English level. This is a fantastic career opportunity that offers you the chance to thrive and grow within the vibrant world of customer support services.

Based in our Bogota office, you will play a crucial role in delivering exceptional support to our US customers. Your flexibility will be key, as you will be engaging with customers during peak times across the exhilarating sporting calendar, including evenings, some weekends, and holidays.

You will provide support through three channels: chat, email, and phone calls, ensuring our customers receive top‑notch assistance tailored to their needs. Moreover, this role offers a unique opportunity to deepen your understanding of the American customer market, equipping you with valuable insights that will enhance your professional journey.

Qualifications

• Strong individual and team collaboration skills.
• Exceptional verbal and written communication abilities.
• Keen listening skills.
• A passion for delivering outstanding customer service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast‑paced environment.
• Innovative problem‑solving capabilities.
• Efficient typing, literacy, and numeracy skills.
• Maintain compliance with individual licensing requirements according to regulations.
• C1 English level.

Additional Information

• Ensuring a positive experience for our customers.
• Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
• Engaging with customers through live chat, phone calls, and email, while effectively and efficiently addressing their requests and complaints in a courteous and timely manner.
• Conducting internal tasks to improve customer perception of our platform.
• Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
• Advocating for responsible gaming.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.