Customer Support Specialist — Fast, Empathetic Solutions

Ubiquity Global Services, Inc.; Bogotá; Presencial; COP 56.554.688 - 94.257.814; Jornada completa

Descripción de la vacante

A global call center service provider located in Bogotá seeks applicants for a customer service representative role. You will manage customer interactions to ensure satisfaction, resolving issues within 24 hours. Ideal candidates will have a high school diploma, strong communication skills, and the ability to work under pressure. A banking background is preferred, with flexible schedules required to meet business needs, including weekends and holidays.

Formación

• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to read, write, speak and understand English in a business environment.

Responsabilidades

• Manage each call interaction with customer satisfaction as the priority.
• Identify customers' needs and provide solutions.
• Inform customer about procedures and answer questions.
• Resolve customer issues within 24 hours.
• Provide correct information and show empathy in interactions.

Conocimientos

Excellent verbal and written communication skills

Problem resolution skills

Ability to ask probing questions

Ability to work in a high-pressure environment

PC navigation skills

Understanding of the English language

Educación

High School diploma or equivalent

Descripción del empleo

A global call center service provider located in Bogotá seeks applicants for a customer service representative role. You will manage customer interactions to ensure satisfaction, resolving issues within 24 hours. Ideal candidates will have a high school diploma, strong communication skills, and the ability to work under pressure. A banking background is preferred, with flexible schedules required to meet business needs, including weekends and holidays.