Global Player Support Specialist

Side; Colombia; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global gamers

Hands-on experience

Collaborative team

Descripción de la vacante

Side in Colombia is seeking a customer support specialist to assist players across email, chat and callbacks. You will diagnose issues, guide users through product features, and maintain high-quality support in a fast-paced gaming environment.

This role requires English fluency, empathy, clear communication and strong multitasking. You will log issues, escalate when needed, participate in daily huddles, and collaborate with QA, leadership and fellow agents to deliver reliable, friendly help to

Formación

• English will be required for this role.
• Strong written and verbal communication skills.
• Ability to log issues and resolutions clearly and accurately.

Responsabilidades

• Diagnose and troubleshoot player problems, providing accurate information and ensuring proper follow-up.
• Guide users through product features and functionality.
• Maintain high-quality support by adhering to established standards and policies.
• Collaborate with team members to deliver the best possible support outcomes.
• Attend daily huddles/meetings to stay aligned on policy or process updates.
• Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.

Conocimientos

Troubleshooting

Multichannel Support

Documentation

Issue Logging

Communication

Empathy

Time management

Team collaboration

Security awareness

Educación

High school diploma

Descripción del empleo

Side in Colombia is seeking a customer support specialist to assist players across email, chat and callbacks. You will diagnose issues, guide users through product features, and maintain high-quality support in a fast-paced gaming environment.

This role requires English fluency, empathy, clear communication and strong multitasking. You will log issues, escalate when needed, participate in daily huddles, and collaborate with QA, leadership and fellow agents to deliver reliable, friendly help to