US Customer Support Agent — Chat, Email & Phone

bet365; Bogotá; Presencial; COP 27.900.000 - 39.060.000; Jornada completa

Descripción de la vacante

bet365, a leading online gambling company, invites you to join our Bogota office to support our US customers. You will answer inquiries via live chat, email, and phone, delivering top-quality assistance with a focus on the American market.

The role requires flexibility to work during peak sporting events, including evenings, some weekends, and holidays. Based in Bogotá, you will grow within a dynamic team and gain valuable insights into US customer service dynamics, with opportunities for

Formación

• Strong collaboration skills in both individual and team settings.
• Excellent verbal and written communication abilities.
• Active listening with keen comprehension.
• A passion for delivering outstanding customer service.
• Eagerness to expand personal knowledge and skills.
• Meticulous attention to detail.
• Proficiency in multitasking within a fast-paced environment.
• Innovative problem-solving capabilities.
• Efficient typing, literacy and numeracy.
• Maintain compliance with licensing requirements per regulations.
• C1 English level.

Responsabilidades

• Provide customer support via Live Chat, telephone and email.
• Engage with English-speaking US customers from Bogota office.
• Escalate queries to superiors when required.
• Promote Responsible Gambling and maintain licensing policy awareness.

Conocimientos

Collaboration

Verbal & written communication

Active listening

Customer service

Eagerness to learn

Attention to detail

Multitasking

Problem solving

Typing & numeracy

Licensing compliance

C1 English

Descripción del empleo

bet365, a leading online gambling company, invites you to join our Bogota office to support our US customers. You will answer inquiries via live chat, email, and phone, delivering top-quality assistance with a focus on the American market.

The role requires flexibility to work during peak sporting events, including evenings, some weekends, and holidays. Based in Bogotá, you will grow within a dynamic team and gain valuable insights into US customer service dynamics, with opportunities for