Tech Support Tier 2: Advanced Troubleshooter & Customer

Ubiquity; Bogotá; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Ubiquity in Bogotá, Colombia is hiring a Tech Support Tier 2 to join our office-based team. You will resolve complex technical issues, assist customers, and ensure high-quality service delivery in a fast-paced environment.

You should have at least 3 years in technical support, be able to explain concepts clearly, document steps, and work independently while keeping a customer-focused mindset. The role collaborates with cross-functional teams and requires strong troubleshooting across hardware,

Formación

• Minimum 3 years of experience in technical support, IT helpdesk, telecom support, or related fields.
• Ability to troubleshoot hardware, software, networking, and connected-device issues.
• Clear written and verbal communication to explain technical concepts.

Responsabilidades

• Provide technical support and troubleshoot complex issues for customers.
• Document issues, steps taken, and recommendations.
• Explain technical concepts clearly to users and stakeholders.

Conocimientos

Troubleshooting

Communication skills

Independent work

Customer-focused

Herramientas

IT helpdesk tools

Networking

Hardware troubleshooting

Descripción del empleo

Ubiquity in Bogotá, Colombia is hiring a Tech Support Tier 2 to join our office-based team. You will resolve complex technical issues, assist customers, and ensure high-quality service delivery in a fast-paced environment.

You should have at least 3 years in technical support, be able to explain concepts clearly, document steps, and work independently while keeping a customer-focused mindset. The role collaborates with cross-functional teams and requires strong troubleshooting across hardware,