Tech Support Advisor (Tier 2)
Ubiquity
Recibe más respuestas de empleadores
Envía un currículum específico para el puesto de trabajo en cuestión de minutos.
Descripción de la vacante
Ubiquity is hiring a Tech Support Tier 2 in Bogotá, Colombia. The role requires at least 3 years of technical support experience and a strong ability to troubleshoot hardware, software, networks, and connected devices.
You will explain technical concepts clearly in writing and speech, document issues and steps taken, and work independently in a fast-paced environment with a customer-focused mindset.
Formación
- At least 3 years of experience in technical support or related fields.
- Experience troubleshooting hardware, software, networking, and connected devices.
- Ability to explain technical concepts clearly in writing and speech.
- Experience documenting issues and steps taken.
- Ability to work independently in a fast-paced environment.
- Customer-focused mindset with attention to detail.
Conocimientos
Descripción del empleo
We are looking for a skilled and customer-focused Tech Support Tier 2 professional to join our team. The ideal candidate will have at least 3 years of experience providing technical support, troubleshooting complex issues, and ensuring exceptional service delivery. If you are passionate about technology and enjoy solving problems, we want to hear from you!
Location: Bogotá D.C., Colombia
Work Mode: Work from Office
Role: Tech Support Tier 2
- Minimum 3 years of experienceof technical support, technical operations, IT helpdesk, telecom support, smart home support, or related experience
- Experience troubleshooting hardware, software, networking, and connected-device issues
- Ability to explain technical concepts clearly in written and verbal communication.
- Experience documenting issues, troubleshooting steps, and recommendations.
- Ability to work independently in a fast-paced environment
- Customer-oriented mindset and attention to detail
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
