Network Support & Reliability Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Bogotá; Presencial; COP 33.480.000 - 66.960.000; Jornada completa

Descripción de la vacante

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY in Bogotá is seeking a Network Support Engineer to maintain and troubleshoot the organization’s network infrastructure, ensuring reliability, performance, and availability.

You will provide first- and second-level support for incidents, configure routers, switches, and firewalls, monitor performance, and collaborate with IT teams on upgrades and projects.

Formación

• 1–5 years of experience in network support or a similar role.
• Strong knowledge of TCP/IP, VLANs, routing, switching.
• Experience with Cisco or similar networking equipment.
• Familiarity with network monitoring tools and ticketing systems.
• Certifications such as CCNA or CompTIA Network+ are advantageous.
• Basic understanding of Windows server environments and Active Directory is an advantage.

Responsabilidades

• Provide first and second-level support for network incidents and service requests.
• Troubleshoot issues related to IP addressing, DNS, DHCP, VLANs, and network routing.
• Configure and support routers, switches, firewalls, and wireless access points.
• Monitor network performance and respond to alerts or outages.
• Maintain ticket updates and documentation for all reported incidents.
• Work with internal IT teams to resolve complex issues.
• Assist with network maintenance, upgrades, and implementation projects.
• Ensure timely communication on issue status and resolution.

Conocimientos

TCP/IP

VLANs

Routing

Switching

DNS

DHCP

Cisco equipment

Network monitoring

Ticketing systems

Troubleshooting

Educación

CCNA

CompTIA Network+

Herramientas

Cisco IOS

ServiceNow

Generic network monitoring tools

Descripción del empleo

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY in Bogotá is seeking a Network Support Engineer to maintain and troubleshoot the organization’s network infrastructure, ensuring reliability, performance, and availability.

You will provide first- and second-level support for incidents, configure routers, switches, and firewalls, monitor performance, and collaborate with IT teams on upgrades and projects.