Help Desk Specialist - Entry-Level IT Support

Unisys; Bogotá; Presencial; COP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

Unisys is seeking an entry-level Service Desk professional in Bogotá to provide first line user support and drive issue resolution. You will guide users through steps to restore functionality, troubleshoot hardware, software, and connectivity problems, and escalate more complex issues to higher resolver teams.

You will also coordinate end-user service requests, install software, and assist with adherence to SLAs while learning and applying security policies.

Formación

• High School diploma or GED required.
• Typically under 1 year of experience in the area of responsibility.

Responsabilidades

• Assists with first line user support by guiding users through steps to restore functionality.
• Troubleshoots hardware, software and connectivity issues using remote access tools.
• Escalates complex issues to 2nd and 3rd level resolver teams.
• Coordinates and fulfills end-user service requests including software installation and user administration.

Conocimientos

Customer service

Technical support

Remote access

Educación

High School diploma or GED

Descripción del empleo

Unisys is seeking an entry-level Service Desk professional in Bogotá to provide first line user support and drive issue resolution. You will guide users through steps to restore functionality, troubleshoot hardware, software, and connectivity problems, and escalate more complex issues to higher resolver teams.

You will also coordinate end-user service requests, install software, and assist with adherence to SLAs while learning and applying security policies.