Help Desk Support Specialist

Solvo Global; Bogotá; On-site; COP 74,654,722 - 130,645,763; Full time

Job summary

A leading IT services provider seeks a Help Desk Support Specialist to assist users in Bogota, D.C., Colombia. The ideal candidate should have 6 months to 1 year of Tier 1 support experience, be knowledgeable about troubleshooting, and possess customer service skills. Proficiency in Microsoft Office 360 and Windows 11 is beneficial. This is a full-time position for someone who is driven by helping others in a mid-senior level role.

Qualifications

• 6 months – 1 year of experience as Tier 1.
• Basic troubleshooting experience required.
• Pleasant demeanor and customer-focused.

Skills

Customer service skills

Critical thinking

Communication skills

Troubleshooting experience

Knowledge of Microsoft Office 360

Understanding of Windows 11

Familiarity with Adobe Acrobat

Experience with SaaS tools

Working knowledge of mobile devices

Job description

Help Desk Support Specialist

Location: Bogota, D.C., Capital District, Colombia

Responsibilities and Qualifications

• 6 months – 1 year of experience as Tier 1. Basic troubleshooting experience.
• Understand Microsoft Office 360, Windows 11, Adobe, Acrobat, SaaS base tools, working knowledge of mobile devices and/or support.
• Customer service skills, pleasant, customer focus, driven by helping people.
• Critical thinking and good communication skills.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Accounting/Auditing
• Industry: IT Services and IT Consulting

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