Tech Support Tier 2
Ubiquity
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Descripción de la vacante
Ubiquity in Bogotá, Colombia is hiring a Tech Support Tier 2 to join our office-based team. You will resolve complex technical issues, assist customers, and ensure high-quality service delivery in a fast-paced environment.
You should have at least 3 years in technical support, be able to explain concepts clearly, document steps, and work independently while keeping a customer-focused mindset. The role collaborates with cross-functional teams and requires strong troubleshooting across hardware,
Formación
- Minimum 3 years of experience in technical support, IT helpdesk, telecom support, or related fields.
- Ability to troubleshoot hardware, software, networking, and connected-device issues.
- Clear written and verbal communication to explain technical concepts.
Responsabilidades
- Provide technical support and troubleshoot complex issues for customers.
- Document issues, steps taken, and recommendations.
- Explain technical concepts clearly to users and stakeholders.
Conocimientos
Herramientas
Descripción del empleo
We are looking for a skilled and customer-focused Tech Support Tier 2 professional to join our team. The ideal candidate will have at least 3 years of experience providing technical support, troubleshooting complex issues, and ensuring exceptional service delivery. If you are passionate about technology and enjoy solving problems, we want to hear from you!
Location: Bogotá D.C., Colombia
Work Mode: Work from Office
Role: Tech Support Tier 2
- Minimum 3 years of experienceof technical support, technical operations, IT helpdesk, telecom support, smart home support, or related experience
- Experience troubleshooting hardware, software, networking, and connected-device issues
- Ability to explain technical concepts clearly in written and verbal communication.
- Experience documenting issues, troubleshooting steps, and recommendations.
- Ability to work independently in a fast-paced environment
- Customer-oriented mindset and attention to detail
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