Associate Manager, B2B Sales - Bilingual

Concentrix; Puerto Bogotá; On-site; COP 194,698,000 - 292,047,000; Full time

Job summary

Concentrix is seeking a dynamic leader to head a B2B sales team in a fast-paced environment. You will drive targets, forecast precisely in the CRM, and remove obstacles to accelerate opportunities while coaching and developing top performers.

Ideal candidates have 1.5+ years leading sales teams, strong English, and a passion for customer experience. SaaS/Cloud familiarity and change management skills are a plus.

Qualifications

• 1.5+ years leading a B2B sales team.
• Fluent in English (B2+).
• Experience in operations and strategy building.
• Proven coaching history.
• Track record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience with Salesforce or similar CRM.
• Experience in change management.

Responsibilities

• Lead the team to achieve targets and meet performance targets weekly/monthly/quarterly with high customer satisfaction.
• Provide accurate sales forecasting and maintain CRM data.
• Remove roadblocks to support sales opportunities.
• Monitor call time, productivity, and conduct weekly coaching sessions.
• Analyze data and trends to develop strategic sales plays.
• Stay informed on client services and market trends.
• Be point of escalation for clients and respond promptly.
• Maintain communication with Sales Director and clients to foster relationships.
• Work with client reporting and forecasting.
• Coordinate incentives and partner relationships to drive performance.
• Improve sales processes to enhance customer experience.
• Lead buying/renewal processes to improve client satisfaction.

Skills

Team leadership

English proficiency

Coaching

Revenue optimization

Customer experience

Change management

Data analysis

CRM (Salesforce)

Tools

Salesforce CRM

MS Word

MS Outlook

MS PowerPoint

Job description

You Have:1.5+ years proven work experience leading a B2B Sales teamFluent in English is a must, B2 minimumExperience in operations and strategy buildingExcellent Coaching historyA record of developing and retaining great employeesExperience maximizing revenue through best practicesExperience in Microsoft programs like Word, Outlook and PowerPointExperience working with Salesforce.com or similar CRMExperience finding solutions as a managerA passion for customer experience and driving team resultsChange Management skillsPreferred:Leading sales teams in a sales development motion.Previous experience in sales teams for SaaS/Cloud products.You Will:Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfactionProvide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-dateBe an enabler to remove roadblocks and help team to resolve challenges to support sales opportunitiesMonitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team membersAnalyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territoriesStay current on developments in client services and within the market and ensure the team is informed on the latest trends and market directionBe a point of escalation for our clients and respond promptly to any issuesMaintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developedWork with client contact on reporting and forecastingEnsure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)Work with internal functional resources and external partners to develop a coaching platformCoordinate team incentives and Sales Performance Incentive FundsPartner and build business relationships with all partners to ensure customer expectations are metWork with teams and management to improve sales processes and achieve a positive customer experienceLead team to buying/renewal process to achieve greater client satisfaction