Specialist, Customer Success - Bilingual

Concentrix; Bogotá ciudad; À distance; COP 24 000 000 - 40 000 000; Plein temps

Résumé du poste

Concentrix is seeking a Specialist, Customer Success - Bilingual to engage clients, promote value of our solutions, and drive renewals and upsells. You will collaborate with cross-functional teams to ensure customer success and satisfaction.

The role emphasizes outbound communication, CRM hygiene, weekly forecasting, and maintaining high-quality service while operating in a bilingual English/Spanish environment.

Qualifications

• 2+ years of experience in Sales, with at least 1 year in B2B sales.
• English level B2 or higher.
• Experience with Cold Calling.
• Experience working with CRM systems.
• Proven track record of meeting personal and team sales quotas.
• Experience in high-volume calling.
• Ability to learn new technology and data concepts.
• Strong MS Office skills.
• Experience or willingness to work from home.

Responsabilités

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Demonstrate product knowledge to assess client requirements.
• Address customer concerns hindering satisfaction or product usage.
• Manage objections to retain or win customers.
• Handle a high volume of outbound calls and emails daily.
• Collaborate with team and management to ensure professional customer interactions.
• Maintain CRM data accuracy and completeness.
• Perform sales motions including lead qualification and contract renewals.
• Report to Sales Manager and work with the team.

Connaissances

Sales experience

B2B sales

Cold calling

CRM systems

MS Office

High-volume calling

Problem solving

English (B2)

Work from home

Outils

CRM systems

MS Office

Description du poste

Job Title

Specialist, Customer Success - Bilingual

Job Title

Specialist, Customer Success - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

You Have

• 2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)
• English Level B2 minimum
• Experience with Cold Calling
• Experience working with CRM systems
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and dataProblem solving skills
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home