Specialist, Customer Acquisition - Bilingual

Concentrix; Bogotá, Distrito Capital; Presencial; COP 109.381.266 - 145.841.688; Jornada completa

Descripción de la vacante

A global customer engagement company is seeking a Bilingual Sales Specialist to join their team in Bogotá. This role involves demonstrating the value of products to customers primarily through outbound communication. Ideal candidates will have 6+ months in B2B sales or 1+ year in B2C, excellent problem-solving skills, and a minimum English level of B2. Responsibilities include managing customer contacts and collaborating with sales teams to ensure success in achieving sales goals.

Formación

• 6+ months of experience in B2B sales or 1+ year in B2C sales.
• English Level B2 minimum.
• Experience working with Salesforce.com or similar CRM.

Responsabilidades

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Work with a team and report directly to a Sales Manager.
• Manage a high volume of customer contacts via phone and email.

Conocimientos

B2B Sales

Cold Calling

Problem Solving

MS Office

Salesforce.com

Descripción del empleo

Job Title

Specialist, Customer Acquisition - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

You Have

• 6+ Months of experience working in B2B Sales (Business to Business) or 1+ Years in sales B2C (Business to Customer)
• English Level B2 minimum
• Experience with Cold Calling
• Experience working with Salesforce.com or similar CRM
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience or willingness to work from home