Specialist, Customer Success - Bilingual

Concentrix; Bogotá; Remote; COP 27,900,000 - 50,220,000; Full time

Job summary

Concentrix in Bogotá seeks an energetic sales professional to drive outbound activity, forecast weekly and monthly results, and convert leads into contracts. You will leverage product knowledge to assess client needs and navigate competitive pressures, ensuring a high level of customer satisfaction.

You will work with a team, maintain a robust CRM, and report to a Sales Manager. This role offers remote work options and opportunities to grow within a dynamic environment.

Qualifications

• 2+ years of experience in Sales, with at least 1 year in B2B
• English level B2 minimum
• Experience with Cold Calling
• Experience working with CRM systems
• Proven track record of achieving personal and team sales quotas
• Experience in high-volume calling
• Willingness to learn new technology and data
• Proficient in MS Office programs

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding to assess client requirements.
• Initiate steps to resolve customer concerns or roadblocks.
• Manage external competitive pressures and objections to retain customers or win new business.
• Handle high volume customer contacts via phone and email daily.
• Maintain CRM to ensure data capture and quality.
• Lead sales motions including qualification, conversion, health checks, renewal of contracts.
• Report to Sales Manager and collaborate with the team to deliver a professional experience.

Skills

B2B Sales

Cold Calling

High-Volume Calling

English B2

Quota Achievement

CRM Experience

Problem Solving

Learning New Technology

MS Office Proficiency

Tools

CRM Systems

MS Office

Job description

You Will:Provide accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of services to assess client requirementsInitiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usageManage external competitive pressures and handle objections to retain customers or win new customersManage high volume of customer contacts through phone and email each day – majority of communication is outboundWork with your team and management to provide a professional experience during all interactions with customers and prospectsMaintain the customer management system (CRM) to ensure all relevant data is capturedUndertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contractsWork with a team and report directly to a Sales ManagerYou Have:2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)English Level B2 minimumExperience with Cold CallingExperience working with CRM systemsPrior success in achievement of personal and team sales quota/goalsExperience in high-volume callingExperience learning new technology and dataProblem solving skillsExcellent knowledge of MS Office programsExperience or willingness to work from home