ServiceNow Technical Lead - Automation & AI

Lean Solutions Group; Medellín; Presencial; COP 378.334.000 - 567.501.000; Jornada completa

Descripción de la vacante

Lean Solutions Group is seeking a ServiceNow Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role blends hands-on software engineering, ServiceNow CSM expertise, and leadership to build solutions where people, AI agents, and deterministic automation work together.

You will partner with business teams to translate processes into scalable technical solutions, lead engineers delivering workflow automation, manage ServiceNow

Formación

• 6+ years of experience as a Software, Data, or ML Engineer.
• Hands–on ServiceNow development, including Customer Service Management (CSM).
• Experience managing large ServiceNow environments and understanding its broader product portfolio.
• Strong TypeScript experience in a team environment.
• Understanding of ServiceNow's table model, upgrades, and environment promotion.
• Experience leading technical projects and maintaining architectural consistency.

Responsabilidades

• Partner with business teams to understand processes and translate them into scalable technical solutions.
• Lead engineers delivering workflow automation across business domains.
• Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.
• Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.
• Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
• Build event-driven workflows using orchestration and durable execution patterns.
• Design workflows combining deterministic automation, AI agents, and human participation.
• Lead integrations between ServiceNow and external systems using APIs and Kafka.
• Help determine which capabilities belong within ServiceNow versus external platforms.
• Establish engineering standards across architecture, testing, CI/CD, observability, and operations.
• Partner with leadership on the technical roadmap and maintain architectural consistency.
• Contribute to backend integrations and frontend development as needed.

Conocimientos

ServiceNow development

Team leadership

TypeScript

APIs

Kafka

Herramientas

Kafka

Postgres

AWS

Descripción del empleo

Lean Solutions Group is seeking a ServiceNow Technical Lead to drive technical decisions and execution for a team automating core logistics workflows. This role blends hands-on software engineering, ServiceNow CSM expertise, and leadership to build solutions where people, AI agents, and deterministic automation work together.

You will partner with business teams to translate processes into scalable technical solutions, lead engineers delivering workflow automation, manage ServiceNow