Sr ServiceNow Delivery Manager

Cognizant; Perímetro Urbano Barranquilla; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a senior Technical Consultant in Colombia to design, develop, and implement scalable ServiceNow solutions. You will lead architecture discussions, integrate across modules, and mentor developers while aligning with client requirements and best practices.

The role offers flexible work arrangements (remote, hybrid, or onsite) and requires CSA/CIS-ITSM certifications, 8+ years of hands-on ServiceNow experience, and strong English communication skills.

Formación

• ServiceNow CSA certification is required.
• CIS-ITSM certification is required.
• 8+ years hands-on experience with ServiceNow development and configuration.
• Experience implementing ITSM and at least two additional ServiceNow product lines.
• Strong JavaScript, HTML, CSS, integrations, and web technologies.
• Experience in Agile delivery and SDLC.
• Ability to create technical designs, architecture docs, and effort estimations.
• Advanced English communication skills, both written and spoken.
• Bachelor's degree in CS/IT or related field, or equivalent experience.

Responsabilidades

• Design, develop, and implement ServiceNow solutions per best practices and client requirements.
• Translate business requirements and technical specs into scalable solutions.
• Lead technical design discussions and integration activities across ServiceNow modules.
• Mentor developers and promote development standards and code quality.
• Collaborate with cross-functional teams and client stakeholders to ensure project delivery.

Conocimientos

JavaScript

HTML

CSS

Integrations

Web technologies

Agile delivery

English communication

Educación

Bachelor's degree in Computer Science or Information Technology

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist - ITSM

ITIL Foundation Certification

Descripción del empleo

About The Role

As a Technical Consultant you will make an impact by designing, developing, and implementing scalable ServiceNow solutions that help clients optimize their business processes and digital workflows. You will be a valued member of the ServiceNow practice and work collaboratively with project managers, architects, developers, and client stakeholders to deliver high-quality outcomes.

In This Role, You Will

• Design, develop, and implement ServiceNow solutions following platform best practices and client requirements.
• Translate business requirements, user stories, and technical specifications into scalable and maintainable solutions.
• Lead technical design discussions, solution architecture decisions, and integration activities across ServiceNow modules.
• Provide mentorship and technical guidance to developers while promoting development standards and code quality.
• Collaborate with cross-functional teams and client stakeholders to ensure successful project delivery and continuous improvement.

Work model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position may be remote, hybrid, or onsite depending on client and project needs. In Bogota, Colombia.

What you need to have to be considered

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).
• 8+ years of hands‑on experience developing and configuring solutions on the ServiceNow platform.
• Experience implementing ServiceNow ITSM and at least two additional ServiceNow product lines.
• Strong development experience with JavaScript, HTML, CSS, integrations, and web technologies.
• Experience working in Agile delivery environments and across the software development lifecycle.
• Ability to create technical designs, architecture documentation, and effort estimations.
• Advanced English communication skills, both written and verbal.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

These will help you stand out

• Additional ServiceNow certifications across ServiceNow product suites.
• ITIL Foundation certification or Service Management knowledge.
• Experience serving as a technical lead on enterprise ServiceNow implementations.
• Strong troubleshooting, code review, and performance optimization skills.
• Experience mentoring technical teams and supporting capability development.
• Postgraduate studies related to software engineering, technology, or digital transformation.

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.