Service Delivery Manager (SDM) / Transition Manager (TM)

GeorgiaTEK Systems Inc.; Medellín; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

GeorgiaTEK Systems Inc. in Medellín, Colombia is seeking a Service Delivery Manager (SDM) / Transition Manager (TM) to oversee service delivery and IT transition activities onsite. The role requires fluent Spanish and strong communication with clients and stakeholders.

The position emphasizes governance, delivery management, and expertise across IBM iSeries (AS/400) environments, ITIL processes, and service onboarding. Local to Medellín is preferred for onsite work.

Qualifications

• Strong experience in Service Delivery Management (SDM).
• Proven experience in IT Transition Management and service onboarding.
• Experience managing IBM iSeries / AS400 environments.
• Strong knowledge of ITIL processes, SLA, KPI, incident, problem, and change management.
• Experience handling client management, stakeholder communication, and escalations.
• Excellent transition planning, governance, and delivery management skills.
• Fluent Spanish-speaking skills – Mandatory.
• Strong English communication skills preferred.

Skills

Service Delivery Management

ITIL

Stakeholder management

Onsite

Spanish language

English language

Tools

IBM iSeries/AS400

Job description

Service Delivery Manager (SDM) / Transition Manager (TM)

Location: Medellín, Colombia

Language: Spanish (Fluent – Mandatory)

Work Arrangement: Onsite / Local to Medellín preferred

Scope: IBM iSeries (AS/400)

Required Skills

1. Strong experience in Service Delivery Management (SDM).
2. Proven experience in IT Transition Management and service onboarding.
3. Experience managing IBM iSeries / AS400 environments.
4. Strong knowledge of ITIL processes, SLA, KPI, incident, problem, and change management.
5. Experience handling client management, stakeholder communication, and escalations.
6. Excellent transition planning, governance, and delivery management skills.
7. Fluent Spanish-speaking skills – Mandatory.
8. Strong English communication skills preferred.