Service Delivery Manager (SDM) / Transition Manager

Georgia IT, Inc.; Colombia; Hybrid; COP 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Remote work

Travel on demand

Job summary

Georgia IT, Inc. is seeking an experienced Service Delivery Manager / Transition Manager with IBM iSeries expertise to lead end-to-end delivery and transitions for client engagements. You will plan and execute transition activities, manage SLAs, KPIs, and governance, and coordinate with cross-functional teams to ensure smooth operations.

Spanish language fluency is mandatory; travel on demand is required. Experience in managing IBM iSeries/AS400 projects or services is essential, and hands-on

Qualifications

• Strong SDM/Transition Manager experience.
• Experience with IBM iSeries / AS400 projects or services.
• Excellent stakeholder and client management skills.
• Knowledge of ITIL, governance, SLA and KPI management.

Responsibilities

• Manage end-to-end service delivery and transition activities for IBM iSeries engagements.
• Lead transition planning, execution, knowledge transfer and handover.
• Oversee project delivery, SLAs, KPIs, governance and risk management.
• Manage client relationships and coordinate with technical and business teams.
• Ensure smooth service operations and continuous service improvement.

Skills

SDM

Transition Manager

IT Delivery

Client management

ITIL

iSeries knowledge

Job description

Job Title: Service Delivery Manager (SDM) / Transition Manager – IBM iSeries

Remote + on demand travel

Language - Fluent Spanish (Mandatory)

Rate - DOE

Experience - 10+ Years Preferred

Job Description

We are looking for an experienced Service Delivery Manager / Transition Manager with strong experience in managing IBM iSeries (AS/400)-related service delivery, projects, and transitions.

Key Responsibilities

• Manage end-to-end service delivery and transition activities for IBM iSeries engagements.
• Lead transition planning, execution, knowledge transfer, and operational handover.
• Oversee project delivery, SLAs, KPIs, governance, and risk management.
• Manage client relationships and coordinate with technical and business teams.
• Ensure smooth service operations and continuous service improvement.

Required Skills

• Strong experience as an SDM, Transition Manager, or IT Delivery Manager.
• Previous experience managing IBM iSeries / AS400-related projects, services, or transitions.
• Strong stakeholder and client management skills.
• Knowledge of ITIL, service governance, SLA, and KPI management.
• Hands-on technical iSeries experience is NOT required. However, prior iSeries-related delivery, project management, or transition management experience is mandatory.