Service Delivery Analyst

Empresa Confidencial; Bogotá; Presencial; COP 35.000.000 - 45.000.000; Jornada completa

Descripción de la vacante

Empresa Confidencial in Bogotá is looking for a detail-oriented professional to manage and analyze Tekniplex orders. This role requires optimizing the fulfillment of procedures and ensuring the quality of customer service.

The ideal candidate will have 3+ years of customer service experience, excellent communication skills in both Spanish and English, and strong organizational and multitasking abilities.

Formación

• Proven experience in customer service. 3+ years.
• Excellent verbal and written communication skills in both Spanish and English (B1).
• Strong organizational and multitasking abilities.

Responsabilidades

• Prepare and send pending reports.
• Analyze and control inventories according to business line.
• Ensure fulfillment of customer service agreements.

Conocimientos

Customer service experience

Verbal and written communication skills

Organizational skills

Multitasking abilities

Descripción del empleo

Manage and analyze Tekniplex orders, ensuring the fulfillment of the procedures involved, optimizing time and resources to ensure the quality of customer service.

Key Responsibilities

• Prepare and send pending report.
• Prepare out of stock report.
• Invoicing follow-up.
• Telephone attention.
• Active participation in improvement projects generated or required by the organization or the area manager.

Responsibilities

• Guarantee the updating of the information in the system, dates, quantities, price, address, schedules and other conditions required for the management of the order.
• Follow up on production dates.
• Ensure the fulfillment of customer service agreements.
• Analyze and control inventories according to the line of business and customers assigned MTO orders and MTS orders.
• Guarantee the result of the performance indicator, complaints and claims, returns, out of stock, effectiveness in deliveries, for the decision making process of Customer Service.

Qualifications

• Proven experience in customer service. 3+ years.
• Excellent verbal and written communication skills in both spanish and English B1
• Strong organizational and multitasking abilities.