Technical Service Analyst (Bogota, Colombia)

Advanced Sterilization Products; Bogotá; Presencial; COP 39.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Advanced Sterilization Products is seeking an organized, proactive individual to join the LATAM Technical Service team in Bogotá. The role focuses on coordinating administrative and operational activities, ensuring service levels, traceability of equipment, and seamless collaboration with customers, engineers, and logistics to sustain high performance.

The position involves managing work orders, part supply, and process improvements while upholding service stability and contract compliance

Formación

• Organized, proactive with strong service mindset.
• Experience coordinating administrative and operational activities is a plus.
• Ability to integrate with customers, field engineers, contracts, logistics and IT systems.

Responsabilidades

• Perform daily administrative support for technical service across LATAM.
• Register service requests and assign engineers based on schedule and contract requirements.
• Maintain traceability of equipment and calibration tools in the system.

Conocimientos

Organized

Proactive

Service mindset

Descripción del empleo

We are looking for an organized, proactive person with a strong service mindset to join the LATAM Technical Service team. This role will be key to ensuring operational stability, continuity of technical services, and compliance with the service levels agreed with our customers.

The position will be responsible for executing, coordinating, and following up on administrative and operational activities related to technical service requests, resource scheduling, work order management, equipment traceability, contracts, spare parts, calibration tools, and support for internal processes.

This position serves as an integrating point between customers, field engineers, local leaders, contracts, logistics, internal areas, and information systems, ensuring an aligned, efficient, traceable, and results-oriented operation.

The person in this role will actively contribute to identifying improvement opportunities, supporting operational control, and strengthening area processes while maintaining high standards of performance and customer experience.

This role is responsible for executing and controlling the operation with a focus on service stability, making operational decisions that impact contracts, spare parts, and service levels.

It fully manages requests, resource coordination, and case follow-up, ensuring continuity and eligibility of technical services. The role is responsible for spare parts supply management, ensuring timely availability for service execution and directly contributing to the achievement of our service levels.

It acts as an integrating point among customers, field engineers, contracts, logistics, internal areas, and information systems, ensuring an aligned, efficient, and results-oriented operation. This role is an active participant in area initiatives and projects, contributing to the identification of improvement opportunities, operational control and process strengthening, while ensuring high standards of performance and customer experience.

Key Responsibilities

• Performs daily administrative support activities for technical service across Latin American countries
• Receives and registers technical service requests associated with ASP commercialized equipment eligible for intervention, using the designated information system
• Assigns and schedules the available engineer according to the agenda for the required services
• Follows up on registered work orders to ensure agreed service levels are met according to the contract type, or escalates to local leadership if a potential risk is identified
• Reviews and records information provided by the commercial area regarding the location and registration of ASP commercialized equipment, and maintains traceability information for the generation of field services
• Supports the shipment process for spare parts required by field engineers and follows up with logistics for delivery. Escalates identified difficulties so they can be resolved by the appropriate area or role
• Records and maintains traceability of calibration and monitoring tools in the information system and supports logistics scheduling for their movement to and from the calibration provider