Customer Service Operations Analyst

Jobtailor; Bogotá; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Jobtailor in Bogotá seeks an Operations Support professional to manage end-to-end customer service tasks, including order entry, validation, and delivery coordination. You will ensure accurate data and timely service by monitoring order progress and resolving issues.

Collaborating with Supply Chain, Logistics, Finance, and Commercial teams, you will maintain ERP data and support process improvements while upholding quality standards and regulatory requirements.

Formación

• Demonstrates knowledge of order to cash or supply chain processes.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to collaborate in cross-functional teams.

Responsabilidades

• Support end-to-end customer service operations including order entry, validation, and delivery coordination.
• Monitor order status and inventory to ensure on-time, in-full delivery.
• Serve as a point of contact for internal and external stakeholders on order status, returns, and inquiries.

Conocimientos

Customer Service Operations

Order Management

Supply Chain Processes

Microsoft Office Proficiency

Attention to Detail

Herramientas

ERP Systems

Order Management Tools

Descripción del empleo

• Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
• Monitor order status and inventory availability to ensure on ‑ time, in ‑ full delivery to customers
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Requirements

• 0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles
• Basic understanding of order ‑ to ‑ cash or supply chain processes
• Strong attention to detail and ability to manage multiple tasks in a fast ‑ paced environment
• Proficiency with Microsoft Office tools (Excel, Outlook, Word)
• Ability to work collaboratively in cross ‑ functional teams
• Commitment to quality, accuracy, and customer satisfaction.
• Languages: Portuguese required; English proficiency preferred

Core Competencies

Demonstrates proficiency in customer service operations, including order management and issue resolution, while ensuring compliance with quality standards and regulatory requirements. Capable of analyzing service metrics and collaborating effectively with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

• Customer Service Operations
• Order Management
• Supply Chain Processes
• Microsoft Office Proficiency
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Order Entry
• Order Validation
• Delivery Coordination
• Issue Resolution
• Data Maintenance

Soft Skills

• Collaboration
• Commitment to Quality
• Customer Satisfaction

Industry Keywords

• Supply Chain
• Logistics
• Operations Support
• Regulatory Compliance

Tools & Technologies

• ERP Systems
• Order Management Tools