Senior Logistics Team Lead, Global Import/Export

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

DHL Colombia is seeking a Team Leader (Logistics) to lead the Expert Agents in the Order Management Solutions team. You will manage the full shipping cycle from origin bookings to final delivery across the Americas, ensuring deadlines and customer requirements are met.

You will monitor KPIs, enforce quality standards, and resolve incidents with clients, vendors, and carriers while fostering collaboration and professional growth within the team.

Qualifications

• Bachelor-level professionals in Industrial Engineering, Business Administration, International Business or similar fields.
• Minimum 3–5 years in international operations (exports and imports) with 1–2 years in a leadership role.
• Strong MS Excel and Office suite skills.
• High level of English (speaking, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy.

Responsibilities

• Actively lead and motivate the team of Expert Agents within Order Management Solutions to drive operational excellence.
• Coordinate full shipping order cycles (export/import) from origins in the Americas to final delivery, meeting deadlines and quality standards.
• Monitor KPIs and program performance against objectives defined during implementation.
• Ensure compliance with internal rules and external regulations across processes.
• Serve as main escalation point for issues with clients, vendors, carriers, and customs brokers.
• Maintain strong relationships with process owners and Business Partners for smooth communication across stakeholders.

Skills

MS Excel

English

Customer service

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

GSConnect

Job description

DHL Colombia is seeking a Team Leader (Logistics) to lead the Expert Agents in the Order Management Solutions team. You will manage the full shipping cycle from origin bookings to final delivery across the Americas, ensuring deadlines and customer requirements are met.

You will monitor KPIs, enforce quality standards, and resolve incidents with clients, vendors, and carriers while fostering collaboration and professional growth within the team.