Senior Team Leader, Business Support & Analytics

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; On-site; COP 60,000,000 - 110,000,000; Full time

Job summary

DHL Colombia is seeking a Team Leader – Business Support to lead a 16‑person team in delivering data‑driven operational support. You will drive reporting, dashboards, and process improvements across global and regional stakeholders.

The role requires strong leadership, analytical thinking, and the ability to translate operational needs into data‑driven solutions. English proficiency is essential for global collaboration.

Qualifications

• Professional degree in Industrial Engineering, Business Administration, Data Analytics, Economics, or related fields.
• Minimum 1–2 years of experience leading teams in Operations, Data Analytics, Shared Services, or similar environments.
• Strong data analysis, reporting, and KPI monitoring capabilities.
• Experience with project or process implementations (end-to-end lifecycle, UAT, deployments, transitions).

Responsibilities

• Lead a team of ~16 Business Support professionals with a culture of accountability and high performance.
• Monitor KPIs, service levels, and stakeholder satisfaction to drive improvements.
• Ensure workload distribution, capacity planning, and risk identification across the team.
• Serve as main point of contact for Business Partners and internal stakeholders with clear communication.
• Analyze data results and prepare dashboards or insights to support decision-making.
• Provide coaching, feedback, and development plans for team members.
• Coordinate upskilling initiatives for recruitment tools and processes.
• Oversee end-to-end project execution including planning, requirements, testing, and deployment.
• Ensure proper project handovers to operations with governance and documentation.
• Collaborate with stakeholders to define requirements throughout the project lifecycle.
• Standardize, automate, and scale reporting solutions across stakeholders.
• Manage escalations and complex operational scenarios with a solution-oriented approach.

Skills

Data analysis

Reporting

KPI management

Process documentation

Stakeholder management

English proficiency

Education

Industrial Engineering

Business Administration

Data Analytics

Tools

MS Excel

Power BI

Tableau

Job description

DHL Colombia is seeking a Team Leader – Business Support to lead a 16‑person team in delivering data‑driven operational support. You will drive reporting, dashboards, and process improvements across global and regional stakeholders.

The role requires strong leadership, analytical thinking, and the ability to translate operational needs into data‑driven solutions. English proficiency is essential for global collaboration.