Team Leader Senior - OMS

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

DHL Colombia is seeking a Team Leader (Logistics) to lead the Expert Agents in the Order Management Solutions team. You will manage the full shipping cycle from origin bookings to final delivery across the Americas, ensuring deadlines and customer requirements are met.

You will monitor KPIs, enforce quality standards, and resolve incidents with clients, vendors, and carriers while fostering collaboration and professional growth within the team.

Qualifications

• Bachelor-level professionals in Industrial Engineering, Business Administration, International Business or similar fields.
• Minimum 3–5 years in international operations (exports and imports) with 1–2 years in a leadership role.
• Strong MS Excel and Office suite skills.
• High level of English (speaking, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy.

Responsibilities

• Actively lead and motivate the team of Expert Agents within Order Management Solutions to drive operational excellence.
• Coordinate full shipping order cycles (export/import) from origins in the Americas to final delivery, meeting deadlines and quality standards.
• Monitor KPIs and program performance against objectives defined during implementation.
• Ensure compliance with internal rules and external regulations across processes.
• Serve as main escalation point for issues with clients, vendors, carriers, and customs brokers.
• Maintain strong relationships with process owners and Business Partners for smooth communication across stakeholders.

Skills

MS Excel

English

Customer service

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

GSConnect

Job description

Title: Team Leader (Logistics)

Location: GSC BOG

Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses.

Key Responsibilities:

• Actively lead and motivate the team of Expert Agents within the Order Management Solutions function, fostering operational excellence through respect, collaboration, and results.
• Coordinate the full shipping order cycle (export and import) from origins in the Americas, from booking at origin to final delivery, ensuring deadlines, quality standards, and customer requirements are met.
• Measure and monitor program and resource performance against objectives defined during the implementation phase, ensuring KPIs are achieved.
• Control processes to meet quality standards and ensure compliance with internal administrative rules and external regulatory requirements.
• Serve as the main point of escalation for operational issues, resolving incidents with clients, vendors, carriers, and customs brokers.
• Actively participate in maintaining strong relationships with process owners and Business Partners, ensuring smooth communication across stakeholders.
• Provide timely, constructive feedback to the team, promoting professional growth and performance improvement.
• Define and document processes in Standard Toolkits, establish SMART KPIs, assign roles within programs, and identify improvement opportunities in collaboration with the OpEx & Transition Manager.
• Monitor and analyze capacity utilization of assigned programs, presenting findings and recommendations to leadership.
• Ensure accurate and timely data entry and usage of GSConnect and other internal systems, maintaining high-quality information flow.
• Analyze operational performance metrics, recommend process improvements, and drive continuous improvement initiatives

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Minimum of 3–5 years in international operations (exports and imports), with at least 1–2 years in a leadership role.
• Good level of MS Excel and other MS Office tools.
• High level of English (dialogue, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.