Senior Key Account Service Specialist

World Courier; Bogotá; Híbrido; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. seeks an experienced customer service professional to support case handling and operations in a hybrid, full-time role. You will document transactions, maintain audit-ready records, monitor queues, and coordinate with internal teams and partners to resolve cases efficiently.

The ideal candidate has 2+ years in customer service or related fields and holds a relevant bachelor’s degree, with ITIL/Six Sigma or similar certifications preferred.

Formación

• Bachelor's degree or equivalent experience required.
• Experience in customer service or operations environment.
• Ability to document cases and maintain records accurately.

Responsabilidades

• Processes customer service transactions and case documentation within timelines.
• Keeps audit-ready records across customer service workflows.
• Monitors open cases and escalations to senior team members when needed.
• Coordinates with internal teams and external stakeholders for case status updates.
• Supports reporting by compiling activity data and summaries for performance visibility.

Conocimientos

Customer service

Operations

Communication

Educación

Business Administration

Operations Management

Descripción del empleo

World Courier de Colombia S.A. seeks an experienced customer service professional to support case handling and operations in a hybrid, full-time role. You will document transactions, maintain audit-ready records, monitor queues, and coordinate with internal teams and partners to resolve cases efficiently.

The ideal candidate has 2+ years in customer service or related fields and holds a relevant bachelor’s degree, with ITIL/Six Sigma or similar certifications preferred.