Global Logistics Customer Advocate

World Courier; Bogotá; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

World Courier is seeking a Customer Service Specialist to prepare and manage clients’ shipping orders domestically and internationally. You will review shipment requirements and proactively communicate updates to customers.

The role requires effective English communication, collaboration with global teams, and the ability to handle 24-hour schedules with overtime as needed. Full-time position based in Bogotá with a focus on regulatory requirements and timely quotes.

Formación

• University degree in foreign trade, business administration, logistics or related field.
• Minimum 2 years related and progressive experience.
• University degree validation: Technician in logistics, business administration, industrial engineering or related careers with 3 more years of customer service experience.
• Technologist in logistics, business administration, industrial engineering or related careers with 2 more years of customer service experience.

Responsabilidades

• Answer emails and calls for the Customer Service Department.
• Create new shipment orders for domestic and international routes.
• Validate new orders received from the customer portal to ensure accuracy of information and documentation.
• Liaise with other World Courier offices/departments to meet customer needs.
• Advise customers on import regulations, duties, taxes and documentation.
• Provide standard quotes to customers.

Conocimientos

Effective English communication

Customer service orientation

Organizational skills

Problem-solving

Fast-paced environment adaptability

Educación

University Degree in foreign trade, business administration, logistics, industrial engineering or related careers

Technician in logistics, business administration, industrial engineering or related careers with 3+ years of customer service experience

Technologist in logistics, business administration, industrial engineering or related careers with 2+ years of customer service experience

Descripción del empleo

World Courier is seeking a Customer Service Specialist to prepare and manage clients’ shipping orders domestically and internationally. You will review shipment requirements and proactively communicate updates to customers.

The role requires effective English communication, collaboration with global teams, and the ability to handle 24-hour schedules with overtime as needed. Full-time position based in Bogotá with a focus on regulatory requirements and timely quotes.