Junior Operations Specialist - Healthcare Services

World Courier; Bogotá; Presencial; COP 42.000.000 - 66.000.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. seeks a customer service operations professional to monitor service delivery, track metrics, and drive improvements across the organization. The role coordinates regional operations, supports process enhancements, and ensures compliant handoffs among care teams, QA, IT, and field offices.

A bachelor’s degree and 2+ years in healthcare operations are required; ITIL, Lean Six Sigma or similar certifications are preferred.

Formación

• Bachelor's degree in business administration, operations management, healthcare administration, or related field.
• 2+ years of experience in customer service operations, operational excellence, process improvement, or related roles in healthcare/pharma distribution.
• Certified ITIL 4 Foundation, Lean Six Sigma, COPC, PRINCE2 or PMP, or equivalent preferred.

Responsabilidades

• Performs customer service operations by monitoring service delivery performance and SLAs.
• Coordinates operational excellence initiatives to reduce cycle times and waste.
• Facilitates communication between care teams, QA, IT, and regional offices for smooth handoffs.
• Conducts performance analysis, creates dashboards, and reports insights to management.
• Implements quality assurance and coordinates corrective actions for compliance and audits.
• Provides change management and system implementation support, including UAT and training.
• Coordinates regional operations to ensure standardized policies across locations.

Conocimientos

Customer service

Operational excellence

Process improvement

Data analysis

Educación

Bachelor's degree

Herramientas

ITIL 4 Foundation

COPC Practitioner

Descripción del empleo

World Courier de Colombia S.A. seeks a customer service operations professional to monitor service delivery, track metrics, and drive improvements across the organization. The role coordinates regional operations, supports process enhancements, and ensures compliant handoffs among care teams, QA, IT, and field offices.

A bachelor’s degree and 2+ years in healthcare operations are required; ITIL, Lean Six Sigma or similar certifications are preferred.