Global Customer Operations Senior Specialist

Cencora, Inc.; Bogotá; Hybrid; COP 99,648,000 - 149,472,000; Full time

Job summary

World Courier, part of the Cencora family, seeks a Global Customer Operations Specialist in Bogota to support international customers and partners, coordinating service delivery across our global network.

You will act as a primary liaison among agents, customers and internal teams, monitor performance, resolve issues, and drive process improvements while maintaining accurate records and contributing to reporting and documentation.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics or related field.
• Experience in customer operations, logistics, customer service, account management or service delivery.
• Experience working in an international or global environment is highly desirable.

Responsibilities

• Act as a primary point of contact for international agents, customers and operational stakeholders.
• Coordinate customer requests, operational activities and service-related inquiries to ensure timely resolution.
• Monitor service performance, identify operational issues and escalate complex matters when needed.
• Collaborate with Customer Service, Operations, Account Management and Technology teams to support service continuity.
• Document issues, resolutions and best practices to support knowledge sharing and process improvements.
• Support troubleshooting of operational processes and system-related issues.
• Identify opportunities to improve efficiency, service quality and customer experience.
• Maintain accurate records and contribute to operational reporting and process documentation.

Skills

Communication

Stakeholder mgmt

Customer focus

Problem solving

Multitasking

Organization

Team collaboration

MS Office

English fluency

Education

Bachelor's degree in Business Administration / Operations Management / Logistics

Tools

Microsoft Office

Business systems

Job description

World Courier, part of the Cencora family, seeks a Global Customer Operations Specialist in Bogota to support international customers and partners, coordinating service delivery across our global network.

You will act as a primary liaison among agents, customers and internal teams, monitor performance, resolve issues, and drive process improvements while maintaining accurate records and contributing to reporting and documentation.